Dagen Oviatt

In my role as Onboarding Specialist at Nectar, I guide new clients through the onboarding process, ensuring they can effectively set up their accounts, navigate the platform, and configure recognition programs tailored to their company’s culture and goals. I provide live and recorded training sessions, support clients in customizing their programs, and foster strong relationships to ensure high satisfaction and retention. Additionally, I collaborate with cross-functional teams and use client feedback to continuously improve the onboarding experience.

Though my time in this role I have accomplished, strong communication skills, the ability to simplify complex concepts, and a customer-focused mindset. I have worked hard at creating relationships, along with excellent organizational and time-management abilities. I am also be responsible for maintaining accurate records and reporting on onboarding progress, client feedback, and overall satisfaction.

In my role as Onboarding Specialist at Nectar, I guide new clients through the onboarding process, ensuring they can effectively set up their accounts, navigate the platform, and configure recognition programs tailored to their company’s culture and goals. I provide live and recorded training sessions, support clients in customizing their programs, and foster strong relationships to ensure high satisfaction and retention. Additionally, I collaborate with cross-functional teams and use client feedback to continuously improve the onboarding experience.

Though my time in this role I have accomplished, strong communication skills, the ability to simplify complex concepts, and a customer-focused mindset. I have worked hard at creating relationships, along with excellent organizational and time-management abilities. I am also be responsible for maintaining accurate records and reporting on onboarding progress, client feedback, and overall satisfaction.

• Was hired to set up CP unit for brand new surgical center
• Manages and executes daily operations of central sterile unit
• Coordinates surgical schedule with up to 300 surgeries per month

• Managed a team of up to 6 CP Technicians
• Coordinated schedules, handled performance issues, and fostered positive team morale during a global pandemic
• Was a physician liaison providing guidance on instrumentation and best practices for surgeries, and supported doctors with issues that escalated at the hospital
• Have close relationships with all surgeons and understood needs and realities
• Supported in hiring all surgical staff, reviewing resumes and scheduling interviews through the offer stage

• Recruited for 30+ open positions each month, handling candidate scheduling, interviews, and onboarding once hired
• 40% of roles filled via sourcing on Indeed and ZipRecruiter
• On average filled all roles in
• Managed all onboarding of new hires for clients, and followed up with hires for up to 90+ days
• Clients included FritoLay, Younique, GoalZero, and Pharmatech

• Contacted local businesses to generate leads and interest
• Averaged 20 vehicles sold each month
• Cold called leads and stayed in touch with prior customers
• Finalized all paperwork and contracts for each transaction