Molly Dox
Brainerd,MN
Summary
Dedicated Onboarding Specialist, committed to team building, client experience, collaboration and process development. An accomplished professional leader contributing 25+ years focused on strategic comprehensive planning, patient outcomes and customer experience.
Overview
23
23
years of professional experience
Work History
Onboarding Specialist
Cuyuna Regional Medical Center
2022.08 - Current
- Developed and implemented onboarding and orientation programs for new employees
- Partnered with departmental managers to ascertain hiring needs
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards
- Led professional and thorough orientation sessions, introducing new hires to key company information
- Streamlined new hire processes by developing efficient task workflows and checklists
- Evaluated effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices
Patient Access Manager
Riverwood Healthcare Center
2014.08 - 2022.08
- Managed a team of 40+ direct reports across 5 locations including 9 specialty sub groups, reporting directly to the CFO as part of the revenue cycle organizational structure
- Maintain LEM goals, and quality measures required by joint commission and rural health care requirements
- Fostered inclusive work environment by promoting open communication channels and encouraging collaboration among team members
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- AIDET train the trainer
- Studer group champion
Owner/Operator
Forty Club Restaurant and Event Center
2001.05 - 2012.09
- As an owner/operator, worked alongside staff in all areas
- Recruitment, onboarding and staff development
- Creative marketing and branding in this competitive market was critical in strategic planning
- Time management, coordination and attention to detail was imperative for planning and execution
Education
No degree obtained - Education
University of Minnesota
Minneapolis, MN06.1993
General studies -
Central Lakes Community College, PSCO
Brainerd, MN05.1991
Skills
- Instructional material development
- Team Management
- EMR design, template building, workflows
- Competencies and onboarding
- Policy and procedure development
- Press Gainey
Training
- Motivational interviewing for the healthcare professional
- De-escalation training- Understanding escalation progression and intervention
- Patient Centered Health Care Home Advocacy Team- develop framework, quality improvement strategy, empanelment and engaged leadership
- Optimize patient flow- advanced strategies for managing variability to enhance access- Joint Commission
Timeline
Onboarding Specialist
Cuyuna Regional Medical Center
2022.08 - Current
Patient Access Manager
Riverwood Healthcare Center
2014.08 - 2022.08
Owner/Operator
Forty Club Restaurant and Event Center
2001.05 - 2012.09
No degree obtained - Education
University of Minnesota
General studies -
Central Lakes Community College, PSCO
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