Shelly O’Malley-Robinson
Festus,MO
Summary
A bold and curious innovator who has a passion for enabling better health care experience and revolutionizing the healthcare system. Keen ability to drive change, engagement, and outcomes in an innovative and team focused environment. 20-year career history of successfully creating and implementing improvement plans for policies, plans and guidelines. Highly accurate, productive and goal-driven with excellent skills in verbal and written communication, decision making and resource coordination.
Overview
19
19
years of professional experience
Work History
Senior Quality Improvement Specialist
Mercy Health Systems
Mercy Hospital Jefferson
02.2020 - Current
- Facilitates use of quality reporting tools for monitoring, tracking and analysis of data
- Identifies and prioritizes solutions for Quality and PI and safety needs collaborating with teams to interpret clinical and regulatory needs, assisting in innovative approaches to improve use of EHR and patient outcomes.
- Composes written and electronic reports for internal and external stakeholders; collects, analyzes, summarizes, and delivers data.
- Collaborates with team members to target and crosswalk quality improvement metrics and benchmarks.
- Builds and maintains external and internal relationships to drive mutually beneficial solutions and drive positive / safe patient experiences.
- Acts as onsite subject matter expert/consultant for event discovery and action planning.
- Program / Change Management utilizing Rapid cycle testing, PDSA- DMAIC, KATA and Lean
- Consultant for regulator readiness and application submission or action plan submissions
- Work closely with team members to establish plans and timelines to drive projects while maintain and offering improvement strategies, efficiencies, and automation.
- Strong verbal and written skills in addition to critical thinking and problem-solving skills utilized to remove barriers and optimize resources.
- Facilitates leadership reporting and PI, including revision of policies and procedures based on benchmarking and quality outcomes.
- Support clinical development activities to protect patient safety & wellbeing, maintain data integrity and support operational excellence.
- Facilitating improvements based on gold standards, increased outcomes in collaboration with clinical coworkers and interdisciplinary teams
- Coordinates program performance and data related to NCDR, Sepsis, Readmissions, CMS and TJC standards, Palliative Care and Best Practice outcomes.
- Performed risk assessments on new products or processes as part of change management activities, ensuring that potential risks were mitigated before implementation.
- Spearheaded and implemented new projects to expand scope of engagement.
RN Case Manager
AARP UHC Medicare Supplement
Maryland Heights
09.2016 - 02.2020
- Designs and facilitates training and c preceptor for new staff for RN/Community Health Worker Program
- Revises job aids based on staff feedback and process changes.
- Facilitates review of Bright Ideas & team suggestions with frontline staff
- Implements Bright Ideas including providing education to front line staff
- Provides high quality, member centered and value-based case management services to high-risk adult learners through clinical assessment and interdisciplinary collaboration
- Successfully manages case load 280 members
- Acts as primary preceptor and team subject matter expert on learning and development.
- Hub connect/Social Media Chair.
- Assisted in development of policies and procedures that improved efficiency of case management processes within organization.
Director Clinical Excellence
SAMC, Professional Development Department
St Louis
02.2008 - 09.2016
- Directed and led 125 employees and $250K operating budget.
- Collaborated with leaders and SMEs to support developmental needs and process improvement issues.
- Built engaging and effective instructor-led programs.
- Addressed performance gaps in learning and utilized variety of modalities for adult learning.
- Benchmark setting for online and shoulder to shoulder talent development and training.
- Acted as lab coordinator for HFPS hands on clinical skills and assessment validation via online learning and shoulder to shoulder training.
- Conducted and interpreted learning and needs analysis.
- Primary Nurse Planner for MONA (Missouri Nurses Association) CEU requirements.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established departmental performance goals and provided feedback for underperforming areas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Education Specialist
Missouri Baptist Medical Center
Creve Coeur
06.2005 - 02.2008
- Lead Education for 60+ nurses, techs, and secretaries on Med/Surg unit on yearly competencies, just in time training and regulatory standards.
- Coordinated Graduate Nurse Residency Program
- BLS/ACLS Instructor.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Identified methods and tools to promote student success in project-based learning.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
- Established positive classroom environment, fostering mutual respect and open communication among students.
- Created lessons and online testing materials to facilitate remote learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Implemented student assessment and evaluation processes, aiding program success.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development, and growth.
- Enhanced students'' critical thinking skills by integrating problem-solving tasks and real-world applications into lessons.
- Supported staff recruitment initiatives for high-quality program delivery.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Tracked educational program progress to identify strengths and opportunities.
- Coordinated departmental teams to successfully integrate new educational programs.
- Implemented data-driven instruction by regularly assessing student progress and adjusting lesson plans accordingly.
- Built relationships with external stakeholders, community organizations and donors to increase program scope.
- Assessed student performance and utilized feedback to increase educational program success.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Master of Science -
University of Missouri
Saint Louis01.2009
Bachelor of Science - Nursing
University of Missouri
Saint Louis01.2003
Skills
- Interpersonal Skills
- Instructional Design
- Training Development
- Preceptor Mentor
- Project Management
- Outcomes
- KBI
- KPI
- Medicare
- Managed Medicare
- Regulatory Compliance
- Legal Risk
- EMR - EPIC (BJC and Mercy systems)
- Communication
- Visio Excel Word PPT
- Teams
- OneNote
- SharePoint
- Workday
- Outlook
- Slicer Dicer
- LMS platforms
- Organizational Goal Development
- Codes Compliance
- Utilization Management
- Training implementation
- Budget Planning
- Strategic Planning
- Process Implementation
- Coding knowledge
- Documentation Management
- Process Mapping
- Compliance Advisory
- Onsite visits
- Community-based Educational Programs
- Regulatory Requirements
- Quality Management Systems
- Performance monitoring
- Data Analysis
- Instructional Material Development
- Personnel Recruitment
- EMR Software
- Accreditation Coordination
- Workflow Optimization
- Training Coordination
- Policy Process updates
- Performance Improvements
- Process Development
- Project management abilities
- Assessments understanding
- Loss prevention management
- Lean Manufacturing
- Interdepartmental Functions Coordination
- Project Oversight
- Utilization review
- Budget Development
- Audit Compliance
- Policy Development
- Patient Education
- Operations Management
- Resource Allocation
Personal Information
Title: MSN, RN-BC
References
References available upon request.
Timeline
Senior Quality Improvement Specialist
Mercy Health Systems
02.2020 - Current
RN Case Manager
AARP UHC Medicare Supplement
09.2016 - 02.2020
Director Clinical Excellence
SAMC, Professional Development Department
02.2008 - 09.2016
Education Specialist
Missouri Baptist Medical Center
06.2005 - 02.2008
Master of Science -
University of Missouri
Bachelor of Science - Nursing
University of Missouri