Dr. Shanikka Latin
Manvel,USA
Summary
Healthcare and Business acumen with a strong foundational background in curriculum development, instructional design, and higher-level classroom management. Known for fostering adaptability to transforming privations, with a concentrated emphasis on practical skills, critical thinking, and effective communication. Recognized for professionalism, strategic thinking, and commitment to student success. Experienced with curriculum development, instructional design, and classroom management. By utilizing innovative teaching methods to enhance student engagement and learning outcomes. Recognized aptitude for transformational leadership and the ability to manage a great track record of cultivating collaborative learning environments and adapting to diversifying educational needs. Skilled with a collaborative style which influences change and builds a consensus for ideas and recommendations that move teams forward to align related strategies and recommendations with business objectives. Background includes eighteen years of diverse experience in healthcare, public health, and education. Offering a vast range of knowledge in medical operations, compliance, healthcare education, research, and teaching, while implementing regulatory compliance systems and guidelines. Passionate and proactive about solving problems, adding value, and delivering superior results.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Quality Improvement Specialist
Texas Children's Hospital
Houston, TX
11.2024 - Current
- Led quality improvement initiatives to enhance patient care outcomes and operational efficiency. By implementing evidence-based practices to standardize clinical protocols across departments.
- Analyzed quality metrics to identify trends and drive data-informed decision-making, with the collaboration of multidisciplinary teams to develop training programs for quality standards. Which included SOP's and Job Aids.
- Mentored staff on quality improvement methodologies, fostering a culture of continuous learning, for the development of quality dashboards to monitor performance indicators.
- Managed internal document control systems such as work instructions, specifications, drawings or other technical documents necessary for smooth operation of the business unit''s functions. This included conducting regular gap analysis of the organization''s quality management system(s) against external standards for industry benchmarks.
Healthcare Marketing Business Instructor
United Healthcare
Houston, Texas
04.2021 - 08.2023
- Created, implemented, and measured annual marketing plans for key priorities regarding healthcare insurance growth and organizational structure.
- Worked with senior leadership to establish program timelines and track efforts to ensure desired outcomes were met.
- Served as liaison between Compliance, Clinical Leadership, and Market Leadership for handling multiple, complex, and competing priorities and projects. By helping to ensure teams and operations regularly for quality and business metics were implemented and managed, for marketing needs and functions as project lead designated regarding marketing initiatives.
- Used appropriate marketing research to teach employees and help in identifying needs and matters to gauge marketing campaign effectiveness. Coordinated healthcare and business programs pertaining to economic and familiarity with community-based participatory research and education engagement.
- Ensured effective and positive relationships across matrixed partners in UHC/Optum to drive issue resolution and preventative action within the business education domain. Devise and execute the change management process for varying types of departmental education program initiatives. Prepare and assemble educational materials including web resources, brochures, exhibits, posters, newsletters, slides, and other audio-visual materials; develop new or adapt existing materials for the use of diverse cultures and communities.
- Participated in health and business sector education meetings, and conferences for community groups and organizations. Promote staff professional growth and development by ensuring they meet the requirements for mandatory/continuing education, skills, and competencies. Serve as a preceptor, mentor, and resource to less experienced staff.
- Implemented innovative teaching strategies to improve course delivery and student comprehension. Serve as a preceptor, mentor, and resource to less experienced staff.
- Facilitated workshops and training sessions that fostered professional development among faculty staff.
- Collaborated with cross-functional teams to align educational programs with healthcare industry standards. Promote staff professional growth and development by ensuring they meet the requirements for mandatory/continuing education, skills, and competencies.
Health Education Specialist
Texas Children's Health Plan
Houston, Texas
02.2016 - 03.2020
- Conducted research to reduce health disparities to promote health equity for HealthPlan and healthcare insurance initatives.
- Taught health education classes for community workers and members of the public and within the healthplan. Provided consultation in the planning, developing, promoting, and maintenance of educational programs for community volunteers and partnering agencies by applying community organization skills and specialized program knowledge.
- Conducted health screenings telephonically; identified problems based on screenings; help guide members in establishing goals; collaborating on the members' care plans; performing follow-up screenings, preparing reports and case summaries; completing special assignments and projects; conducting needs assessment to identify educational priorities and needs; and participated in activities as a technical expert and coordinated projects targeted at establishing community outreach and education partnerships to increase awareness, understanding, and reduce barriers within the community spectrum. Supervised the evaluation of programs, including developing the evaluation plan, and coordinating with the contracted evaluator to identify metrics for programs, identify challenges to inform and refine the programs within various departments at the HealthPlan.
- Collaborated with researchers/investigators in preparation for oral presentations, meetings, by providing reports to the research teams and/or other entities interested in Community Outreach and Education. Implemental in guiding methods of establishing and conducting public health education programs related to systems for dispensing of medical countermeasures to maximize effectiveness of staffing allocations and efficiency of dispensing procedures. Participated in the planning of programs, policies, and objectives for work groups and departments within the HealthPlan.
Education
Doctorate - Executive Healthcare Leadership
University of Oklahoma
Norman, OK12-2025
Master's Degree - Healthcare Administration
Texas Women's University
12-2022
Bachelor of Science - Healthcare Administration
Texas Southern University
Houston, TX01-2015
Skills
- Familiar with Major computer applications including all Microsoft Apps
- Strong organizational skills and ability to manage multiple projects with stringent deadlines
- Proven ability to articulate business strategies and formulate concise solutions to complex problems
- Demonstrated ability fostering a culture of accountability and empowering others
- Inherent interpersonal skills, including the development, motivation and directing of teams and high consulting experience
- Strong focus on data and analytics to drive targeted activities
- Excellent relationship management skills to work with key organizations and Clients/Customers
- Demonstrated ability to coach, teach, and train others to perform and achieve results
- Experience as a successful influencer who can interact effectively with diverse groups of stakeholders such as clinicians, healthcare administration, and staff
- Excellent consultative, interpersonal communication and presentation skills
- Champion continuous change, consult with versatility, exhibit personal leadership and model a customer focus
- Ability to effectively drive results in a dynamic, matrixed environment with a high degree of organizational change, growth and ambiguity
Accomplishments
- Epidemiology Certification in Public Health 2014
- Employee of the Quarter 2016
- Regulatory Compliance Certification 2016
- BLS/ALS 2010-2016
Certification
Regulatory Compliance Certification 2017
Employee of the Quarter 2019 & 2021
Certification in Public Health
Certified HIPAA Professional (CHP)
Quality Improvement Committee, Participant Advisory Committee, and Ethics Committee Leader and Consultant
Timeline
Senior Quality Improvement Specialist
Texas Children's Hospital
11.2024 - Current
Healthcare Marketing Business Instructor
United Healthcare
04.2021 - 08.2023
Health Education Specialist
Texas Children's Health Plan
02.2016 - 03.2020
Bachelor of Science - Healthcare Administration
Texas Southern University
Doctorate - Executive Healthcare Leadership
University of Oklahoma
Master's Degree - Healthcare Administration
Texas Women's University