Dagim Girma
Silver Spring,Maryland
Summary
Finance Professional with expertise in financial analysis, reporting, and data-driven decision-making. Proficient in Microsoft Excel and data analysis, with a solid understanding of GAAP and internal controls. Demonstrated success in collaborating across teams and optimizing processes to enhance business operations.
Overview
3
3
years of professional experience
Work History
Lead Resident Concierge
Planned Companies
12.2024 - Current
- Deliver welcoming, personalized front-desk service, creating memorable first impressions for residents and guests.
- Build genuine connections with residents (and their pets), learning their preferences and fostering a warm, inclusive atmosphere.
- Lead event coordination efforts for resident activities and community events, enhancing engagement and resident satisfaction.
- Manage amenity reservations, front desk logs, and package deliveries with meticulous attention to organization and detail.
- Handle resident concerns with care and urgency, providing timely resolutions and consistently positive experiences.
- Mentor and train new concierge staff on company standards and exceptional service expectations.
- Recognized regularly for professionalism, reliability, and a proactive, customer-first mindset
Claims Specialist
State Farm
06.2024 - 11.2024
- Investigated total loss vehicle claims to accurately assess damage and facilitate efficient resolutions.
- Collaborated with insurance adjusters and appraisers to assess the value of total loss vehicles, facilitating fair and timely settlements.
- Reviewed and analyzed vehicle information, including history and damages, to make well-informed decisions.
- Ensured compliance with state laws and regulations regarding total loss vehicles.
- Provided exceptional customer service by maintaining clear communication throughout the total loss process.
- Managed and maintained accurate records and documentation for total loss claims.
- Negotiated settlements with clients, insurance companies, and salvage yards to reach mutually agreeable resolutions.
Intern Claims Handler
State Farm
05.2023 - 06.2024
- Reviewed and processed auto insurance claims with accuracy and attention to detail.
- Communicated with customers to provide timely claim updates and coordinate rental vehicle arrangements.
- Coordinated vehicle repair services, ensuring timely arrangements for customers.
- Evaluated repair estimates from auto shops and processed payments to vendors, ensuring accuracy and compliance.
- Reviewed customer-submitted bills and vendor invoices, issuing payments promptly and efficiently.
- Addressed customer concerns and facilitated smooth claims process, contributing to high customer satisfaction.
Education
Bachelor of Science - Finance
The University of Texas At Dallas
Richardson, TXCertificate - Data Analytics
Southern Methodist University
Dallas, Texas, TXSkills
- Financial Reporting
- GAAP (Generally Accepted Accounting Principles)
- Account Reconciliation
- Microsoft Excel (PivotTables, XLOOKUP/VLOOKUP, Formulas)
- Financial Systems Support
- Data Analysis
- SQL
- Process Improvement
- Business Process Analysis
- Problem Solving
- Analytical Thinking
- Cross-Functional Collaboration
- Written & Verbal Communication
- Attention to Detail
Timeline
Lead Resident Concierge
Planned Companies
12.2024 - Current
Claims Specialist
State Farm
06.2024 - 11.2024
Intern Claims Handler
State Farm
05.2023 - 06.2024
Bachelor of Science - Finance
The University of Texas At Dallas
Certificate - Data Analytics
Southern Methodist University