Dagmar Ortiz
Burnsville,MN
Summary
Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in Spanish.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
FSA Logistix
Bloomington, MN
05.2019 - 10.2021
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Documented conversations with customers to track requests, problems and solutions.
- Led team engaged in delivering assistance to customer service department on daily basis.
- Reviewed account and service histories to identify trends and issues.
- Trained new employees on procedures and policies to maximize team performance.
- Worked with supervisor to develop customer service improvement initiatives.
- Exceeded company productivity standards on consistent basis.
Front Desk Associate
Vistana villages
Orlando, FL
04.2018 - 10.2019
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Verified and collected client payments.
- Answered phone and emails to make reservations and take guest information.
- Trained newly hired employees on front desk procedures and business operations.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Monitored reservations to track incoming parties and special events.
- Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
- Reviewed accounts to assess open charges and answer diverse customer questions.
- Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
Education
Cosmetology -
Empire Beauty School -Minnesota
Bloomington, MN04.2014
High School Diploma -
Emilio R Delgado
Corozal, PR 06.2004
Skills
- Process optimization
- Call Centers
- Schedule mastery
- Senior leadership support
- Shipping and receiving understanding
- High-energy attitude
- Adaptive team player
- Call Center Operations
- Route management
- Retail sales customer service
- Freight operations
Timeline
Customer Service Specialist
FSA Logistix
05.2019 - 10.2021
Front Desk Associate
Vistana villages
04.2018 - 10.2019
Cosmetology -
Empire Beauty School -Minnesota
High School Diploma -
Emilio R Delgado