Dagmara Kowalik

• Managed over 20 active customer accounts, offered knowledge of products , resolved complaints while prioritizing customer satisfaction, good reputation and loyalty.
• Followed through with clients' inquiries and requests to actively resolve problems.
• Excellent communication skills, attentiveness, patience and empathy.
• Trained and regularly mentored associates on strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Packaging Group, Power Products (LV, MV, HV & Transformers)

• Overall direction, coordination, implementation, execution, control and completion of projects ensuring consistency with company strategy, commitments and goals
• Successful delivery of over $40M of equipment for project of KAIA airport in Saudi Arabia
• Improved profit margins and customer satisfaction on most of projects

Packaging Group, Power Products (LV, MV, HV & Transformers)

• Project management administration activities
• Extensive SAP usage and implementation of SAP Project Module
• Customer satisfaction program management using Net Promoter Score concept
• Closely collaborated with project members to identify and quickly address problems.

• Full time mother, handled all scheduling, finances, and logistics for family of three, while living in US (2003-2005) and Spain (2005- 2008). Moved due to husband’s international job assignments. Learned Spanish.

Power Transformers, Insulation Kit Center

• Project Coordination for Sales and Project Management departments Office Assistance