Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic

Dagmara Kowalik

Tampa,FL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals, both internal and external. Proactive and hardworking individual focused on continuous operational improvement. Personable personality that helps avoiding conflicts and escalations with excellent customer service skills and extensive knowledge of surgical instruments and major manufacturers.

Overview

21
21
years of professional experience

Work History

Customer Service Manager

Phoenix Instruments, Inc.
Naperville, IL
08.2017 - Current
  • Managed over 20 active customer accounts, offered knowledge of products , resolved complaints while prioritizing customer satisfaction, good reputation and loyalty.
  • Followed through with clients' inquiries and requests to actively resolve problems.
  • Excellent communication skills, attentiveness, patience and empathy.
  • Trained and regularly mentored associates on strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Project Manager

ABB Inc.
Lake Mary, FL
08.2013 - 03.2016

Packaging Group, Power Products (LV, MV, HV & Transformers)

  • Overall direction, coordination, implementation, execution, control and completion of projects ensuring consistency with company strategy, commitments and goals
  • Successful delivery of over $40M of equipment for project of KAIA airport in Saudi Arabia
  • Improved profit margins and customer satisfaction on most of projects

Project Manager Assistant

ABB Inc
Lake Mary, FL
08.2008 - 08.2013

Packaging Group, Power Products (LV, MV, HV & Transformers)

  • Project management administration activities
  • Extensive SAP usage and implementation of SAP Project Module
  • Customer satisfaction program management using Net Promoter Score concept
  • Closely collaborated with project members to identify and quickly address problems.

Stay at Home Mom

Family
Various, Various
01.2002 - 03.2008
  • Full time mother, handled all scheduling, finances, and logistics for family of three, while living in US (2003-2005) and Spain (2005- 2008). Moved due to husband’s international job assignments. Learned Spanish.

Project Coordinator and Order Handler

ABB Inc.
Lodz, Poland
01.2000 - 03.2002

Power Transformers, Insulation Kit Center

  • Project Coordination for Sales and Project Management departments Office Assistance

Education

Master of Science - Biomedical Engineering

Technical University of Łódź
Łódź, Poland
08.2001

Bachelor of Science - Mechatronics

Technical University of Łódź
Łódź, Poland
08.1999

Skills

    Personality:

  • Positive Thinking
  • Good Team Spirit
  • Hardworking
  • Go-getter
  • Flexibility and ease to adjust to change

    Professional:

  • Customer Service Focus and Outstanding Communication Skills
  • Follow Up and Delivering Results with creating problem solving abilities
  • Seeing Things Through with conflict resolution mindset
  • Organized and Detailed Oriented
  • Team Work and Collaboration

Accomplishments

  • Industrial Training in Bevi, Sweden - Assignment: servomotor programming, instruction preparation, test area preparation and testing
  • Tour Guide in Poland – facilitating trips around bigger cities in Poland

Languages

English
Full Professional
Polish
Native or Bilingual
Spanish
Professional Working

Additional Information

"The secret of happiness is low expectations” Barry Schwartz

PASSIONS

  • Travel, cooking and international cuisines
  • Fitness and healthy life style

Timeline

Customer Service Manager

Phoenix Instruments, Inc.
08.2017 - Current

Project Manager

ABB Inc.
08.2013 - 03.2016

Project Manager Assistant

ABB Inc
08.2008 - 08.2013

Stay at Home Mom

Family
01.2002 - 03.2008

Project Coordinator and Order Handler

ABB Inc.
01.2000 - 03.2002

Master of Science - Biomedical Engineering

Technical University of Łódź

Bachelor of Science - Mechatronics

Technical University of Łódź
Dagmara Kowalik