Kervensky Cephat

• I was responsible for leading and overseeing a team of 20+ associates, setting goals, priorities & delegating tasks.

• Greeting customers, answering their questions, and touring the department to ensure it meets customer expectations.

• Collaborating with the store management team to achieve sales goals and customers' expectations.

• Monitoring and evaluating team performance, providing feedback, and taking corrective actions.

• Using and sharing resources, information, and tools. Determining customer needs and business priorities.

Coordinating and executing work assignments.

Responsible for hiring, training and developing newly hired team members.

• Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
• Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
• Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
• Reduced inventory shrinkage by 15% through the implementation of proactive surveillance andinvestigation techniques as an Asset Protection investigator at Walmart resulting in over $100,000 inrecovered merchandise and reduced financial losses

• Drove wireless sales for AT&T, Verizon and T-Mobile through Walmart Wireless by handling customer accounts, providing tech support, bill review, and creatively marketing promotions, resulting in exceeding daily and monthly sales goals.
• Surpassed monthly sales target of 10 postpaid contract phones per month by maintaining an average of 30 postpaid phone sales per month, By consistently exceeding individual sales goals and providing exceptional customer service, resulting in being recognized as the top-performing sales representative for two consecutive months.
• Optimized profits by upselling phone accessories such as screen protectors, phone cases, and phone

chargers with every wireless phone sale, resulting in a 30% increase in accessory sales revenue and

contributing to achieving the company's overall sales goals.

• Proactively maintained awareness of all promotions, advertisements and store's latest sales offerings, signed 200+ customers up for loyalty programs resulting in a 50% increase in customer engagement with promotional materials.