Dagmawi Ketema
denver,Colorado
Summary
Experienced in customer-centric environments with strong interpersonal skills and a genuine passion for helping others. Quickly grasps new concepts and technologies to ensure seamless customer interactions and satisfaction. Ready to utilize and further develop communication and problem-solving skills in a desired position, contributing effectively to the team and achieving success.
Overview
1
1
year of professional experience
Work History
Sales and Customer Service Officer
Ethiopian Electric Power
03.2021 - 03.2022
- Conducted market research to understand and anticipate client needs in the energy sector, effectively aligning products and services
- Managed account portfolios, ensuring efficient service delivery and customer retention
- Collaborated with the marketing team to create targeted campaigns for new and existing products, enhancing brand visibility
- Informing our customer to get the bill on time
- Making and presenting a monthly and yearly report to the management
- Getting any feedback from our customers regarding our service
- Facilitated training sessions for new customer service staff, focusing on industry-specific knowledge and sales techniques
Property Administrator Officer
EFDR Private Organization
02.2021 - 03.2021
- Receiving and dispatching inventors
- Recording each goods in the book inventory
- Giving orders in shortage of inventors
Education
Masters of Business Administration - Management
University of Gondar
07.2020
B.A. - Management
University of Gondar
07.2018
Skills
- Enterprise Resource Planning Software (ERP)
- MS Office (Word, Excel, PowerPoint)
- Digital Marketing
- Customer focus
- Customer support
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Personal Information
- Date of Birth: 08/08/97
- Nationality: Ethiopian
Languages
English
Professional Working
Timeline
Sales and Customer Service Officer
Ethiopian Electric Power
03.2021 - 03.2022
Property Administrator Officer
EFDR Private Organization
02.2021 - 03.2021
B.A. - Management
University of Gondar
Masters of Business Administration - Management
University of Gondar
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