Dagmawi Mulugeta

- Managed and utilized generated leads to effectively contact international students, guiding them through the admissions process to secure enrollment.
- Assisted international students with visa applications, providing step-by-step support to ensure compliance with immigration requirements.
- Addressed and resolved educational issues, acting as a key liaison between students and academic institutions to enhance student experience.
- Organized and maintained comprehensive student documentation, ensuring accurate record-keeping for future reference and compliance.
- Collaborated with cross-functional teams to support marketing efforts targeting international students, contributing to overall recruitment success.

• Enhanced student learning by incorporating multimedia content and real-world examples into lectures.
• Created engaging content for member newsletters and email campaigns, boosting engagement rates significantly over time.
• Collaborated with sales teams to develop targeted strategies that resulted in increased lead generation and conversions rates.
• Facilitated integration of new technology into content production, enhancing output quality.

• Created and updated regular inventory reports and records.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Monitored inventory levels to confirm compliance with company policy.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
• Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
• Streamlined call handling processes for improved efficiency and reduced wait times.
• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Assisted in training new hires, sharing best practices for exceptional customer service delivery.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business.