Dagny Criss
Flowood,MS
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
4+ years of customer excellence
2+ years of cafe & drink knowledge
Overview
6
6
years of professional experience
Work History
Beauty & Wellness Sales Associate
Whole Foods Market Inc
Jackson, MS
03.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Investigated and integrated new strategies to expand business operations and grow customer base.
Cashier
Whole Foods Market Inc
Jackson, MS
03.2020 - 11.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in [System].
Barista
Starbucks
Ridgeland , MISSISSIPPI
04.2018 - 11.2019
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
Paid Intern
Premier Bride Magazine
Ridgeland, MS
05.2017 - 10.2017
- Answered phone inquiries to provide basic company information and direct callers to appropriate personnel.
- Completed various clerical duties such as maintaining memos, organizing documents and faxing.
- Worked under general or specific guidelines to support company best practices.
- Developed social media strategy templates for Twitter, Instagram and Facebook.
- Contributed to content creation for company website..
- Helped set project milestones for timely deliverables.
- Restocked office supplies and retrieved files for staff.
- Developed business, financial and analytical skills needed for career.
Skills
- Upselling Techniques
- Cash Handling
- Verbal and Written Communication
- Product Recommendations
- Excellent Written and Verbal Communication
- Corrective Actions
- Patron Experiences
- Answering Customer Questions
- Teamwork and Collaboration
- Hospitality and Professionalism
- Display Maintenance
- Workstation Maintenance
- Food Serving and Preparation
- Food Storage Management
- Product Display
- Social Perceptiveness
- Guest Satisfaction
- Safe Work Practices
- Ability to Adapt
- Resolving Complaints
- Exceptional Customer Service
- Adaptable and Flexible
- Learning Strategies
- Computer Proficiency and Microsoft Office
- Problem-Solving
- Hospitality and Guest Service
- Bar Operations and Logistics
- Monitoring Alcohol Consumption
- Anticipating Guest Needs
- Outstanding Customer Service
- Handling Difficult Customers
- Liquor, Beer and Wine Knowledge
- Identification and Compliance
- Age Identification and Compliance
- High-Volume Environments
- Creative Mixology
- Engaging Customers
Timeline
Beauty & Wellness Sales Associate
Whole Foods Market Inc
03.2020 - Current
Cashier
Whole Foods Market Inc
03.2020 - 11.2021
Barista
Starbucks
04.2018 - 11.2019
Paid Intern
Premier Bride Magazine
05.2017 - 10.2017