Maria Vieras
Homestead,FL
Summary
Hello, my name is Maria Vieras! I am compassionate and results-driven professional with over 7 years of experience in health and wellness, dedicated to helping individuals improve their physical and financial well-being. A strong passion for serving others began with volunteer work supporting individuals with special needs during high school and has since evolved into a meaningful career. This passion led to impactful roles at Massage Envy and as a chiropractic assistant, where providing care, relief, and support to clients became a daily mission. Skilled in creating positive client experiences, building trust, and guiding people toward healthier, more balanced lifestyles. Recognized for empathy, reliability, and a sincere commitment to improving lives through hands-on care and support.
Overview
5
5
years of professional experience
Work History
Wellness Associate
Massage Envy
San Antonio, TX
02.2024 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Performed cash, card, and check transactions to complete customer purchases.
Chiropractic Assistant CNA
Family Chiropractic
Nebraska
03.2023 - 02.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Software and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Supported chiropractors during treatments to enhance patient care and expedite appointment turnover.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- I have also worked this job while also working in Claire's as a manager.
Manager
Claire's
Grand Island
02.2023 - 01.2024
- Develop and implement creative promotional strategies to drive foot traffic and increase sales at Claire's stores.
- Foster a positive and inclusive work environment by implementing training programs that promote diversity and inclusion at Claire's stores.
- Lead cross-functional teams to analyze market trends and identify opportunities for expanding Claire’s product lines to meet the evolving demands of the Gen Z market.
- Collaborate with the visual merchandising team to create visually appealing store displays that resonate with the target audience and drive customer engagement at Claire’s locations.
- Stay updated on the latest trends and developments in the fashion and beauty industry to provide strategic insights and recommendations for product selection and marketing initiatives at Claire’s stores.
- Implement systems and processes to ensure consistent and efficient inventory management at Claire's stores, optimizing stock levels to meet customer demand while minimizing excess inventory and markdowns, ultimately increasing profitability and reducing waste.
- Develop and oversee customer loyalty programs to increase customer retention and drive repeat business at Claire's stores, leveraging data insights to personalize offers and rewards for loyal customers.
Front desk and Sales associate
Massage Envy
Tamiami
01.2022 - 02.2023
- Collaborate with the marketing team to develop and implement strategies for increasing membership sales and retention, utilizing your customer service skills to enhance the client experience and drive revenue growth.
- Utilize excellent customer service skills to engage clients, build rapport, and provide personalized recommendations for optimal wellness treatments, enhancing customer satisfaction and loyalty.
- Organize and lead staff training sessions on effective sales techniques and customer service, ensuring all front desk and sales associates are equipped with the knowledge and skills to meet sales goals and uphold the company's service standards.
- Implement effective cross-selling and upselling techniques to maximize revenue opportunities during client interactions, contributing to increased sales and customer satisfaction.
- Implement effective scheduling and reservation management techniques to optimize staff productivity, reduce wait times for clients, and ensure seamless appointment booking experiences, resulting in increased customer satisfaction and retention rates.
- Facilitate communication between the front desk team and massage therapists to ensure seamless coordination and delivery of services, optimizing the overall client experience and increasing customer satisfaction.
- Implement strategies to engage with clients post-treatment, gather feedback, and address any concerns or suggestions promptly to enhance overall customer satisfaction and loyalty, leading to increased retention rates and positive word-of-mouth referrals.
Sales associate
T-Mobile
Pembroke Pines
04.2020 - 02.2021
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Helping customers choose the right plan at their budget.
- Maintaining and improving space.
- Customer service and building a trusting environment to make great choices for their family and business.
- Keeping store clean everyday.
- Focusing on reaching company goals and more.
Education
Associates - Business Management
Miami Dade College
Miami01.2021
High School Diploma - undefined
G. Holmes Braddock Senior Highschool
Tamiami06.2020
Skills
- Marketing Strategy
- Customer Engagement
- Budget Management
- Goal Setting
- Trust Building
- Visual Merchandising
- Sales Techniques
- Staff Training
- Cross-selling
- Client Feedback
- Client Experience Enhancement
- Membership Sales
- Revenue Growth
- Appointment Booking
- Upselling Techniques
- Communication Skills
- Customer Satisfaction
- Customer Loyalty
- Product Knowledge
- Problem Solving
- Personalized Recommendations
- Brand Awareness
- Public Speaking
- Hospitality
- Great communication
- Emotional support
- Classroom management
- Social skills development
- Teacher assistance
- Behavior improvements
- Student supervision
- Patient care
- Attention to detail
LANGUAGES
English
Spanish
Hobbies and Interests
I love helping others it’s always been a HUGE part of my life. In many ways I’ve done that by having a business in Makeup, hair and photography- helping uplift women and men feel confident and comfortable in enhancing just a bit of on the beauty they already have. I’ve done it by work, helping patients reach the best wellness routine they can possibly find or have. In school I’ve volunteered in many special needs programs and it’s something that I am getting certified in the moment to become a RBT and BCBA in the future. I enjoy making professional relationships and trust with new people I meet. I’m always going to be the person to make sure that people or patients meet trust and comfort when speaking to me. I’m extremely outgoing and definitely a people’s people. I enjoy anything to help and improve people’s life’s. Along with all this experience with costumer service, hospitality and management I have learned and I am still open to learn more everyday to improve the person I am and my work ethic.
Timeline
Wellness Associate
Massage Envy
02.2024 - 02.2025
Chiropractic Assistant CNA
Family Chiropractic
03.2023 - 02.2024
Manager
Claire's
02.2023 - 01.2024
Front desk and Sales associate
Massage Envy
01.2022 - 02.2023
Sales associate
T-Mobile
04.2020 - 02.2021
Associates - Business Management
Miami Dade College
High School Diploma - undefined
G. Holmes Braddock Senior Highschool