Dago Marine Flora Touali
Dispute and Fraud Analyst
Omaha,Nebraska
Summary
Successful working long hours in challenging environments. Excellent history of working well with other team members and pitching in to help achieve team goals. Passionate job seeker with strong organizational skills eager to secure entry-level in IT project management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispute and Fraud Analyst
Fiserv
07.2025 - Current
- Analyzed and resolved complex fraud disputes, ensuring compliance with legal and regulatory standards.
- Collaborated with cross-functional teams to develop strategies for fraud prevention and detection.
- Investigated suspicious transactions using advanced analytical tools and data mining techniques.
- Conducted thorough reviews of case documentation to ensure accuracy in dispute resolutions.
Production Associate
Fiserv
10.2022 - Current
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Participated in regular meetings with team members to discuss production updates.
- Made sure that products were produced on time and are of good quality.
Customer Advisor
Webhelp
12.2017 - 01.2020
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Law
Universite De L' Atlantique
Abidjan, Cote D'IvoireMaster of Science - Law
Universite De L' Atlantique
Abidjan, Cote D'IvoireMaster of Arts - Master of Professional Studies
Bellevue University
Bellevue, NE06.2024
Skills
- Efficient multitasking
- Computer Skills
- Teamwork and Communication
- Positive Attitude
- Problem-solving
- Motivation
- Organization
- Leadership
Certification
- Certificate of Completion in IT Project Management Project planning, execution, and monitoring (Agile, Waterfall, Hybrid) Risk management, budgeting, and scheduling Stakeholder communication and collaboration tools (e.g., Asana, MS Project, Jira) IT-specific project lifecycle and requirements management
Timeline
Dispute and Fraud Analyst
Fiserv
07.2025 - Current
Production Associate
Fiserv
10.2022 - Current
Customer Advisor
Webhelp
12.2017 - 01.2020
Bachelor of Science - Law
Universite De L' Atlantique
Master of Science - Law
Universite De L' Atlantique
Master of Arts - Master of Professional Studies
Bellevue University
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