Dahaina Francois
Coconut Creek
Summary
Human Resources Executive with 7 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
8
8
years of professional experience
Work History
Human Resources
Macy's at Coral Springs
08.2022 - Current
- Streamlined recruitment processes, resulting in improved team efficiency and measurable hiring outcomes
- Led HR initiatives, focusing on talent acquisition and employee relations, achieving improved workforce engagement
- Collaborated with department leaders to resolve workplace concerns, creating comprehensive training programs to align with company objectives
- Ensured compliance with labor regulations, managing personnel documentation and payroll processes with precision
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Updated HR database with new employee information, changes in benefits, and other details.
Quality Assurance Analyst
Ommiamgle DirecTv, FL
06.2018 - 03.2022
- Coordinated information dissemination, improving team collaboration
- Authored detailed internal documentation, fostering agent development
- Proposed organizational enhancements, optimizing daily operations
- Evaluated customer interactions to boost staff performance
- Supervised production processes, ensuring quality and progress
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
Education
Associate of Public Service - Communications
Broward College
Fort Lauderdale, FL06.2014
Skills
- Information Coordination
- Financial Management
- Document Control
- Event Coordination
- Project Liaison
- Confidentiality Maintenance
- Policy Application
- Invoice Management
- Expense reporting
- Meeting planning
Languages
Haitian Creole
Native
Timeline
Human Resources
Macy's at Coral Springs
08.2022 - Current
Quality Assurance Analyst
Ommiamgle DirecTv, FL
06.2018 - 03.2022
Associate of Public Service - Communications
Broward College