Summary
Work History
Education
Skills
Certification
Timeline
Generic

Dahana Durand

Senior loan processor Procurement Trainee
Sanford,FL

Summary

Dedicated and results-driven Senior Loan Processor with a proven track record of success in the mortgage and lending industry. Experienced in procurement coordination, vendor management, regulatory compliance, and process optimization. Recognized for high attention to detail, strong analytical thinking, and the ability to lead cross-functional teams to exceed performance goals. Currently seeking to leverage a strong background in processing and procurement support in a Procurement Specialist role.

Work History

Loan Processor Assistant/Loan Officer Assistant

Angel Mortgage Services, INC.
2018 - 2021
  • A Streamlined the homebuying process by organizing and managing critical loan documents, ensuring 100% compliance and readiness for underwriting.
  • Accurately input borrower data into loan systems, enabling Loan Officers to conduct thorough and timely file reviews.
  • Proactively verified all client documents for validity and expiration, reducing processing delays.
  • Coordinated and ordered key services—title, homeowner’s insurance, appraisal, and 2-year employment verifications—for borrowers and co-borrowers.
  • Negotiated competitive homeowner’s insurance quotes, helping borrowers secure optimal coverage and rates.
  • Scheduled and coordinated appointments between Loan Officers and clients to keep loan files on track for closing.
  • Provided on-the-spot Haitian Creole to English translation for borrowers, bridging communication gaps and supporting processors unfamiliar with Creole.

Senior Loan Processor

Angel Mortgage Services, Inc.
01.2022 - Current
  • - Promoted based on consistent performance and leadership in loan file management.
  • - Lead processor on complex files, ensuring fast and seamless closings by coordinating with title companies and underwriters.
  • - Reviewed all borrower documents to confirm compliance with federal regulations and company policy.
  • - Managed a team of junior processors and served as point-of-contact for escalated issues.
  • - Collaborated closely with procurement and compliance teams to ensure accurate fee disclosures and third-party coordination.
  • Led a team in implementing a CRM platform, improving client communication and boosting satisfaction scores by 20%.
  • - Developed a training and onboarding program, increasing new hire efficiency by 40%.
  • - Recognized as a top performer, handling an average of 22 files per month with below-average turn-times (7 to 12 days).
  • - Specialized in high-complexity loans including DPA/FHA/VA/CONVENTIONAL /USDA, and self-employed borrowers. including so, all non QM Loans.
  • Trained in new processors, reducing onboarding time and improving file accuracy by 25%.

Loan Processor

JD Lending Group, Inc. & TMG Mortgage Group
01.2020 - 01.2023
  • - Streamlined loan processing workflow, reducing file processing time by 30% and increasing accuracy by 15%.
  • - Processed over 100 loan applications monthly with a consistent 98% accuracy rate.
  • - Led a team in implementing a CRM platform, improving client communication and boosting satisfaction scores by 20%.
  • - Developed a training and onboarding program, increasing new hire efficiency by 40%.
  • - Recognized as a top performer, handling an average of 22 files per month with below-average turn-times (7 to 12 days ).
  • - Specialized in high-complexity loans including DPA/BOND, FHA/VA/USDA, and self-employed borrowers.

Undergraduate Teaching Assistant / Research Assistant

Benedict College
01.2015 - 01.2018
  • - Provided academic support to freshman students while assisting professors with instructional duties.
  • - Conducted environmental and materials research, contributing to multiple scientific projects related to soil stability and material sustainability.
  • - Analyzed data, created reports, and managed lab tools and compliance documentation.

Operations Manager

Angel's Pain Factory Bakery
03.2013 - 06.2015
  • - Directed daily operations for a staff of 21, including hiring, scheduling, payroll, and training.
  • - Oversaw inventory procurement and vendor relationships, ensuring timely supply chain delivery.
  • - Managed budget, controlled costs, and maintained compliance with financial reporting standards.

Education

Bachelor of Science - Environmental Health Science

Benedict College
Columbia, SC
12.2018

Skills

  • Procurement coordination
  • - Loan Processing & Compliance (FHA, VA, USDA, Conventional)
  • - CRM Implementation & Document Management
  • - Contract Negotiation & Cost Control
  • - Workflow Optimization & Process Automation
  • - Quality Assurance & Risk Mitigation
  • - Team Leadership & Staff Training
  • - Bilingual: Fluent in English & Haitian Creole ;Conversational in French
  • - Software: Microsoft Office Suite, Encompass, Byte Pro, LOS, Outlook, Excel
  • - Strong attention to detail with a focus on regulatory and procedural compliance
  • - Skilled in vendor communication, documentation control, and procurement support
  • - Excellent interpersonal communication skills and ability to collaborate across departments
  • - Adept at adapting to changing environments and learning new systems quickly

Certification

Area of expertise:


Supplier Diversity & Sustainable Sourcing

  • Market Research & Competitive Analysis
  • Contract Life cycle Optimization
  • Spend Analysis & Forecasting
  • Procurement Software Proficiency
  • Inventory Forecasting & Demand Planning
  • Process Improvement & Workflow Automation
  • Dispute Resolution & Issue Escalation Management
  • Data-Driven Decision Making

Timeline

Senior Loan Processor

Angel Mortgage Services, Inc.
01.2022 - Current

Loan Processor

JD Lending Group, Inc. & TMG Mortgage Group
01.2020 - 01.2023

Undergraduate Teaching Assistant / Research Assistant

Benedict College
01.2015 - 01.2018

Operations Manager

Angel's Pain Factory Bakery
03.2013 - 06.2015

Loan Processor Assistant/Loan Officer Assistant

Angel Mortgage Services, INC.
2018 - 2021

Bachelor of Science - Environmental Health Science

Benedict College

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Dahana DurandSenior loan processor Procurement Trainee