Dee James
Hotel Housman
Brooklyn,NY
Summary
Dynamic Hotel Room Inspector at Red Lion Hotels with a proven track record in supply management and deep cleaning. Expert in ensuring equipment functionality and enhancing customer satisfaction through effective communication and problem-solving. Recognized for maintaining high standards and collaborating with teams to exceed guest expectations.
Overview
7
7
years of professional experience
Work History
Hotel Houseman
Red Lion Hotel
Brooklyn, NY
05.2019 - Current
- Verified that all electrical outlets were functioning properly.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Waxed and polished wood furnishings to restore faded appearance.
- Maintained cleanliness in guest areas and hallways throughout the hotel.
Education
Bachelor of Arts - Industrial Management
South Carolina State University
Orangeburg, SC06-2002
Skills
- Room inspection
- Supply management
- Deep cleaning
- Equipment functionality
- Laundry care
- Checklist preparation
- Problem solving
- Time management
- Customer satisfaction
- Inter-department collaboration
- Communication skills
- Team collaboration
Timeline
Hotel Houseman
Red Lion Hotel
05.2019 - Current
Bachelor of Arts - Industrial Management
South Carolina State University