Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Stewart

CAREGIVERS
Hoquiam,WA

Summary

Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related equipment operations. Detail-oriented and meticulous individual with Number years of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart. Experienced in Management along with Leading Roles. Dependable , proficient in dusting and polishing, steam cleaning and laundering and ironing. Hardworking individual with positive, energetic attitude and excellent time management skills. Committed to working independently while providing top quality service. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Hotel Houseman

Element Hotel
06.2021 - 11.2022
  • Gathered dirty laundry in Number rooms to arrange for pickup to laundromat.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Handled requests for extra linens, toiletries and other supplies.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Lead Server Trainer/Bartendar

Red Robin
05.2019 - 06.2022
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Built and maintained professional relationships with vendors and suppliers.
  • Established and maintained quality control standards.
  • Conducted monthly meetings with servers to review procedures and improve service.

Server

Saltys Redondo Beach
06.2017 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Bachelor Of Science And/with Education Degree - Sociology

Edmonds Community College
Lynnwood, WA
04.2006

Skills

  • Food Preparation
  • Machine Operation
  • Room Verification
  • Ventilation Systems
  • Inventory Restocking
  • Supply Management
  • Guest Satisfaction
  • Turndown Service
  • Assignment Management
  • Performance Appraisal
  • Service Quality
  • Safety Practices
  • Surface Sanitation
  • Minor Repairs
  • Guest Relations
  • Laundry Pickup
  • Safe Chemical Handling
  • Administrative Support
  • Safety Measures
  • Routine Maintenance
  • Productivity and Time Management
  • Sanitization Techniques
  • HAZMAT Training
  • Ergonomics and Safety Training
  • Remove Trash
  • Communication and Interpersonal Skills
  • Checklists and Recordkeeping
  • Team Support and Collaboration
  • Facility and Site Cleaning
  • Conscientious and Detail-Oriented

Timeline

Hotel Houseman

Element Hotel
06.2021 - 11.2022

Lead Server Trainer/Bartendar

Red Robin
05.2019 - 06.2022

Server

Saltys Redondo Beach
06.2017 - 03.2020

Bachelor Of Science And/with Education Degree - Sociology

Edmonds Community College
Kristen StewartCAREGIVERS