Iva Hughes
Flowood,MS
Summary
Dynamic professional with extensive experience in hospitality and healthcare, notably at The Element Hotel by Westin Marriott. Proven track record in enhancing guest relations and training staff. Skilled in MARSHA/Lightspeed PMS and conflict resolution, ensuring exceptional customer experiences. Adept at multitasking and maintaining organizational excellence in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Element Hotel
Bend, Oregon
04.2025 - 11.2025
- Greeted guests warmly while assisting with check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated with housekeeping staff to maintain room cleanliness and readiness.
- Processed payments and maintained accurate financial records during shifts.
- Trained new front desk staff on procedures and customer service skills.
- Scheduled reservations for groups and special events, ensuring proper coordination.
- Managed reservations using MARSHA/Lightspeed to enhance guest experiences.
- Posted incidental charges to ledgers, ensuring accurate financial reporting.
Restaurant Manager/Server/Bartender
Zeus Mediterranean Cafe
Lafayette, LA
03.2019 - 04.2024
- Ensuring that every guest was served quickly, efficiently, and had an enjoyable experience while managing and serving.
- Setting up the dining room area, restocking supplies.
- Opening and closing multiple restaurants, overseeing employees, ordering, maintaining vendor relationships, billing, scheduling.
Server
La Cuisine De Maman
Lafayette, LA
03.2022 - 06.2023
- Ensuring every guest was served efficiently and with a cheerful demeanor.
- Preparing the restaurant to open and close, setting up the dining room and event hall, restocking, and building relationships with new and regular customers.
Dental Assistant/Receptionist
Dr. Raymond Della Porta II DMD
Vero Beach, FL
10.2017 - 12.2018
- Exceeding in front desk, assisting the doctor in dental procedures, scheduling appointments, submitting preauthorizations to insurances.
- Proficient in Dexis and Dentrix, entering treatment plans, instrument sterilization, preparing the patient and ensuring comfort for their appointment.
- Ability to take clear, accurate x-rays both digitally and conventionally.
Education
Dental Radiology -
Umpqua Community College
Roseburg, OR02.2008
High school diploma or GED -
Skills
- Hotel experience
- Dental office experience
- Medical office experience
- Restaurant manager experience
- Technical Proficiency
- Marsha/Lightspeed PMS
- Customer service software
- Training staff
- Standard operating procedures
- Reservation management
- Guest relations
- Problem solving
- Conflict resolution
- Team collaboration
- Supply replenishment
- Conflict management
- Microsoft Excel
- Computer literacy
- Order fulfillment
- Team development
- Data entry
- Supervising experience
- Adaptability
- Cash handling
- Call center
- Sales
- Attention to detail
- Food handling
- Property management tools
- Leadership
- Computer operation
- Dependability
- Multitasking
- Office experience
- Front desk
- Cash register
- Communication skills
- Time management
- Microsoft Word
Certification
- OLCC Service Permit
- Radiology Certification
- Dental Radiology
- Radiation Health & Safety Certification
- Registered Dental Assistant
- Food Handler Certification
- ServSafe Food Handler
Additional Information
Volunteered services as a dental assistant to elementary schools in Coos County, Oregon through the Dental Foundation of Oregon. Tooth Taxi - 2008
Languages
- English, Fluent
- Spanish, Intermediate
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Front Desk Agent
Element Hotel
04.2025 - 11.2025
Server
La Cuisine De Maman
03.2022 - 06.2023
Restaurant Manager/Server/Bartender
Zeus Mediterranean Cafe
03.2019 - 04.2024
Dental Assistant/Receptionist
Dr. Raymond Della Porta II DMD
10.2017 - 12.2018
Dental Radiology -
Umpqua Community College