Dahealia Defoe

• Assisted in development and implementation of policies, procedures and regulations for unit operations.
• Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
• Promoted patient independence by establishing patient care goals and taught and counseled patients, friends, and family about medications and self-care skills.
• Maintained adequate stock of medications, supplies and equipment to meet patient needs.
• Achieved financial objectives by preparing annual budget and scheduling expenditures.
• Protected patients and employees by developing and interpreting
• Managing day-to-day operations of department or unit, including hiring and training employees and overseeing their performance
• Communicated with patients, ensuring that medical information was kept private.
• Coordinated nursing with other services to promote continuity of total regimen of care.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
• Manage over 50 calls per day/Appointment

Increase sales by 15% to the building

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Maintained compliance with company policies, objectives and communication goals.
• Defined operational metrics to evaluate efficiency of processes and procedures.
• Conducted employee evaluations to provide feedback and set expectations for future job performance.
• Organized contests and established goals to optimize productivity and improve employee morale.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Sales went up 5%