Open To Work
Dahema Crooks
Payroll
Amity Harbor,NY
Summary
Payroll administrator with expertise in managing payroll for over 75 employees, ensuring compliance with federal and state regulations. Demonstrated ability to maintain confidentiality while enhancing operational efficiency through effective training and mentoring. Strong analytical and organizational skills contribute to supporting a successful payroll team.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Payroll Administrator
Costco Wholesale
Melville, NY
05.2016 - Current
- Administered payroll for over 75 employees per every 2 weeks using C-suite and ADP Software. Produced and filed payroll reports every 2 weeks.
- Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
- Organized and maintained payroll information by entering data, correcting errors, and compiling comprehensive records.
- Safeguarded payroll operations and built employee trust through strict confidentiality of sensitive information.
- Processed, filed, and managed onboarding paperwork and documentation for new employees.
- Work with HR staff to accurately track and update paid time off.
- Maintain personnel files and OSHA reports. Processed rehires, transfers, terminations, garnishments and withholdings.
Operational Risk Manager
Advanced Payment Services
Hicksville, NY
01.2004 - 02.2019
- Managed operations and fraud control for over 20,000 merchant service accounts in the US, safeguarding $30 million in revenue.
- Assessed risk of merchant accounts for APS and Independent Sales Offices; trained sales representatives on contractual issues, Visa/MasterCard rules and regulations, and risk management.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements. Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Initiated program to standardize employee training, resulting in 12% increase in customer satisfaction; collaborated with staff to streamline procedures and enhance profitability.
- Recruited, hired, mentored and trained 25- 30 new employees for Sales and Customer support department.
- Interviewed merchants and investigated charge disputes.Provided assistance to law enforcement as needed.
- Provided real-time support to everyday users of Nurit and Hypercom credit card terminals and IT support to company personnel.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Operations Manager
Circuit City
Massapequa Park, NY
04.1997 - 02.2004
- Developed staff schedules to meet operational needs and enhance productivity.
- Coordinated inventory management and optimized supply chain processes to improve product availability and reduce stock discrepancies.
- Supervised daily operations and ensured efficient workflow across all departments.
- Managed vendor relationships to ensure timely delivery of products and services.
- Facilitated monthly and quarterly physical inventory counts to ensure accuracy.
- Administered point of sale opening and closing procedures efficiently.
- Replenished floor stock and processed shipments to guarantee product availability.
- Supervised, recruited, and trained associates to improve team efficiency and ensure high service standards.
- Implemented store promotions to drive sales growth and meet financial objectives.
- Maintained knowledge of current promotion policies for payments, exchanges, and security practices.
- Monitored compliance with safety regulations and company policies consistently.
- Monitored store security and safety while adhering to company policies.
Education
Certificate OSHA Health And Management -
OSHA ACADEMY
01-2016
Bachelor of Science - Industrial Technology Management
SUNY FARMINGDALE
Farmingdale, USA, NYAssociate of Science - Business Management
SUNY Farmingdale Farmingdale
USA, NYLEAN SIX SIGMA Certificate -
Aveta Business Institute
Skills
- Union Steward
- Confidentiality assurance
- Data review and analysis
- Excel skills
- Computer proficiency
- Analytical thinking
- Problem solving
- Team collaboration
- Interpersonal skills
- Labor law compliance
- Payroll administration
- Union negotiations
- Conflict resolution
Affiliations
- Member, Alumni Association Suny Farmingdale
- Union Steward
Certification
- HRCI Human Resource Associate 2026
- Google Certified Technical Support, 2020-2021
- OSHA Certificate (Safety Management)
- Introduction to Cybersecurity & Cyber Attacks (Certified), Coursera Google 2021
- Data Science Training - 2020
- AI Fundamentals (ChatGPT,Jasper,Claude,Deepseek,Stable Diffusion)2026
- Strategic HRM-Talent,Performance, Compensation Design 2026
- Lean Six Sigma(White,Green)
Timeline
Payroll Administrator
Costco Wholesale
05.2016 - Current
Operational Risk Manager
Advanced Payment Services
01.2004 - 02.2019
Operations Manager
Circuit City
04.1997 - 02.2004
Certificate OSHA Health And Management -
OSHA ACADEMY
Bachelor of Science - Industrial Technology Management
SUNY FARMINGDALE
Associate of Science - Business Management
SUNY Farmingdale Farmingdale
LEAN SIX SIGMA Certificate -
Aveta Business Institute