Summary
Overview
Work History
Education
Skills
Timeline
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DAHIANA CAPELLAN

Bronx,NY

Summary

Well-qualified and results-oriented sales, customer service and operations professional with over 15 years of successful experience in positions of increasing responsibility and duties.

Overview

7
7
years of professional experience

Work History

Bookkeeper

Primo Home Automations
08.2019 - Current
  • Reconcile accounts at the end of the business day.
  • Manage accounts payable and accounts receivables.
  • Record deposits, reconcile monthly bank accounts and track expenses.

Customer Service Representative

Hocon Gas
10.2023 - 12.2024
  • Deliver prompt service to prioritize customer needs.
  • Cross-train to back up Service Managers.
  • Refer customers to sales team to establish new accounts.
  • Resolve discrepancies and errors in customer accounts.

Retail Sales Consultant

Optimum
11.2022 - 10.2023
  • Delivered superior customer service.
  • Opened accounts and cross sell products.
  • Reconciled accounts to general ledger.
  • Established new accounts and cross-sold products.

Inventory Specialist

Macy's
05.2018 - 08.2019
  • Checked packages and merchandise for damages.
  • Improved efficiency with quick and accurate unloading.
  • Recorded information, shortages and discrepancies.

Education

High School Diploma -

Harry S Truman High School
Bronx, NY
06.2007

Skills

  • Bilingual in Spanish
  • Goal-oriented
  • Team Player
  • Strong team-builder
  • Strong leadership skills
  • Administrative Support
  • Customer Support

Timeline

Customer Service Representative

Hocon Gas
10.2023 - 12.2024

Retail Sales Consultant

Optimum
11.2022 - 10.2023

Bookkeeper

Primo Home Automations
08.2019 - Current

Inventory Specialist

Macy's
05.2018 - 08.2019

High School Diploma -

Harry S Truman High School

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DAHIANA CAPELLAN