Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Timeline
background-images

DAHIANA CAPELLAN

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

OPTIMUM
04.2021 - 08.2024
  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Performed cash, card, and check transactions to complete customer purchases.

Inventory Manager

MACYS
06.2016 - 11.2019
  • Created and updated regular inventory reports and records.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
  • Streamlined returns process, improving customer satisfaction and reducing losses.
  • Leveraged data analytics to predict stock needs and prevent overstocking or stockouts.

Audit Specialist

ADAFRUIT
06.2013 - 03.2016
  • Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
  • Assisted in maintaining compliance with regulatory requirements through diligent monitoring and reporting of audit findings.
  • Improved communication between departments by collaborating on cross-functional audits and addressing shared concerns.
  • Facilitated process improvements by analyzing workflow inefficiencies identified during audits, recommending solutions tailored to specific departmental needs.

Education

High School Diploma -

HARRY S TRUMAN
01.2007

Skills

  • Client Support
  • Effective Time Management
  • Collaborative Team Player
  • Effective Conflict Resolution
  • Sales Proficiency
  • Transaction Management
  • Inventory Management
  • Procedure Compliance Expertise
  • QuickBooks Proficiency

Awards

Food Handling Certification

Certification

  • Food Handler's Permit/License- County or city public health departments.

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

OPTIMUM
04.2021 - 08.2024

Inventory Manager

MACYS
06.2016 - 11.2019

Audit Specialist

ADAFRUIT
06.2013 - 03.2016

High School Diploma -

HARRY S TRUMAN

Similar Profiles

CREATE PROFILE
DAHIANA CAPELLAN