Dahiana Jimenez
San Diego,CA
Summary
Compassionate and empathetic individual with many years of comprehensive experience providing social services to various groups of people to aid with financial and housing needs. Well-versed in assessing client strengths, advocating for client resources. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities. Offering case management expertise with proven competence to quickly build trust and rapport with clients from diverse cultures.
Overview
18
18
years of professional experience
Work History
SOCIAL WORKER III
County of San Diego Health & Human Services Agency
San Diego
08.2022 - Current
- Interview to acquire diagnostic information and develop self-sufficiency plans
- Exercise tact, objectivity, sensitivity, strategy, and judgment in dealing with various people in various situations
- Establish and maintain effective and coordinated working relationships with individuals, groups, and community agencies
- Write clear, concise, and accurate case summaries and reports
- Counsel clients regarding money management and other essential life skills
- Assess the customer's immediate needs from a trauma-informed lens and person-centered approach and ensure the customer's receipt of needed services through personal service or making appropriate referrals
- Provide housing resources and housing placements for unsheltered individuals
- Led homeless services flex financial program for the Department of Homeless Solutions by analyzing requests for various items to remove barriers to housing
- Participated in voting committees by reviewing contract proposals for new county programs and assisting in choosing the best bid
- Analyze and project the consequences of decisions and recommendations
- Communicate effectively with various individuals from diverse cultures and backgrounds and function calmly in situations requiring a high degree of sensitivity, tact, and diplomacy.
Human Services Specialist
County of San Diego Health & Human Services Agency
San Diego
02.2008 - 08.2022
- Conducted personal interviews with clients to determine cash, nutrition, and medical assistance programs and services eligibility
- Managed caseload of English/Spanish-speaking clients
- Determined and issued benefits based on client information and other sources
- Provided training, support, and mentoring; and reviewed co-workers' determinations for program eligibility
- Subject matter expert and trainer for the intake training and continuing units
- Created and facilitated program training for new employees and office staff
- Stayed current on new and revised federal, state, and county legislation, laws, rules, regulations, policies, and procedures by attending conferences and training
- Provide customers with resources to community partners as part of the Homeless Outreach Team with the San Diego Police and Psychiatric Emergency Response Team (PERT)
- Participated in outreach events representing the county programs by providing case information, on-the-spot interviewing, and connecting individuals to services and resources
- Advocate for customers by providing accurate information and solutions based on rules and regulations
- Monitor appointments and produce statistics and reports.
Office Assistant
County of San Diego Health & Human Services Agency
San Diego
08.2006 - 02.2008
- Technician for the MediCal eligibility system, providing office staff training and support.
- Developed desk-aid of technical transactions and position best practices.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained records by updating customer information.
Education
Master of Arts - Counseling Psychology
National University
La Jolla, CA01-2022
Bachelor of Science - Business/ Concentration: Communication
University of Phoenix
Tempe, AZ06-2014
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL06-2005
Skills
- Client Documentation
- Trauma-Informed Care
- Intervention Planning
- Crisis Assessment
- Crisis Intervention
- Case Documentation
- Client Advocacy
- Life Skills Development
- Resource Navigation
- Client Confidentiality
- MS Office
- Attention to Detail
- Data Collection and Management
- CPR, First Aid, AED
- Shelter Arrangements
- Community Outreach Expert
- Community Resources
- Community Referrals
- Motivational Interviewing
- Conflict Resolution
- Cultural Competency
- Case Management
- Social Services
- Confidential Documentation and Recordkeeping
Languages
Spanish
Native/ Bilingual
Accomplishments
- Dean's List all quarters attended. GPA 3.8.
Timeline
SOCIAL WORKER III
County of San Diego Health & Human Services Agency
08.2022 - Current
Human Services Specialist
County of San Diego Health & Human Services Agency
02.2008 - 08.2022
Office Assistant
County of San Diego Health & Human Services Agency
08.2006 - 02.2008
Master of Arts - Counseling Psychology
National University
Bachelor of Science - Business/ Concentration: Communication
University of Phoenix
Associate of Arts - Business Administration
American InterContinental University