Dahiana Pinto
NEWYORK
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Cashier
Matiz Latin Cuisine
NEWYORK
01.2023 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and dietary inquiries.
- Maintained cleanliness and organization of the service area and dining room.
- Addressed customer complaints promptly to enhance satisfaction levels.
- Trained new cashiers on operational procedures and customer service standards.
Customer Service Representative
Global Response
Margate
01.2016 - 06.2022
- Provided expert support to customers through phone and chat channels.
- Resolved customer inquiries efficiently using CRM software tools.
- Educated customers on product features and service options effectively.
- Documented customer interactions accurately for future reference and analysis.
- Assisted in developing improved workflows for better customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
Education
Associate of Arts - Food And Nutrition
Le Cordon Blue
Miramar, FL 09.2010 - 07.2012
North University High School
Lauderhill, FLSome College (No Degree) - Liberal Arts
Broward College
Fort Lauderdale, FLSkills
- Customer inquiry resolution
- Customer relationship management
- Effective communication
- Team building
- Workflow improvement
- Complaint resolution
- Problem solving
- Telephone management
- Positive and professional
- Customer focus
- Self motivation
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Cashier
Matiz Latin Cuisine
01.2023 - 03.2026
Customer Service Representative
Global Response
01.2016 - 06.2022
Associate of Arts - Food And Nutrition
Le Cordon Blue
09.2010 - 07.2012
North University High School
Some College (No Degree) - Liberal Arts
Broward College