Dahiana Tavarez Lopez
Orlando
Summary
Bilingual professional with over 10 years of experience driving client success across the insurance, healthcare, and ingredient manufacturing industries. Dynamic and customer-focused Account Manager Adept at cultivating strategic relationships with decision-makers, managing key accounts, and executing growth strategies with deep cross-functional experience and a commitment to operational excellence. Proven track record of implementing effective benefits strategies that enhance employee satisfaction. Demonstrates strong analytical skills and excellent communication abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Employee Benefits Advisor
Alight Solutions LLC
08.2025 - 12.2025
- Developed comprehensive employee benefits plans aligned with organizational goals.
- Provided expert guidance on health and wellness programs to enhance employee satisfaction.
- Led benefits enrollment initiatives, improving participation rates across multiple client groups.
- Analyzed benefits data to identify trends and recommend strategic adjustments for cost efficiency.
- Provided ongoing support to clients throughout the life-cycle of their employee benefits programs, addressing any issues or questions that arose.
Licensed Medicare Sales Agent
On The Books 95 LLC
12.2024 - 04.2025
- Build long-term customer relationships through personalized consultations, contributing to strong retention and client referrals.
- Guide clients through Medicare plan selection and enrollment with a compliance-first approach.
- Stay current on healthcare regulations, mirroring the need to understand evolving customer commercial needs.
- Remote
Licensed Personal Lines Agent
New Jersey Manufacturers Insurance
05.2023 - 09.2023
- Managed a 100+ client portfolio, ensuring retention through responsive service and tailored policy strategies.
- Negotiated pricing and policy terms aligned with client needs and internal underwriting guidelines.
Program Coordinator
L&M Healthcare Communications
04.2022 - 11.2022
- Coordinated over 20 strategic healthcare programs, evaluating effectiveness and driving improvement.
- Delivered 95% satisfaction rate through customer-centric communication and logistical oversight.
- Supported vendor and partner relationships, reinforcing collaboration and execution.
Senior Customer Service Representative
Givaudan (formerly Naturex)
11.2017 - 09.2022
- Served as primary liaison for top accounts in the food ingredient industry, building trust with key stakeholders.
- Led daily order review meetings, managed global supply chain disruptions, and resolved complex customer concerns.
- Identified process gaps and drove technical-to-technical communication to reduce lead times and ensure customer satisfaction.
- Played a critical role in positioning the company as a preferred supplier through exceptional relationship management and proactive engagement.
Account Manager
FH Group International
02.2012 - 01.2013
- Researched market and product trends to create brand and competitive analysis reports.
- Presented financial forecasts and product proposals to executive leadership.
- Oversaw cross-functional coordination to improve product offerings and resolve escalated issues.
Education
Bachelor of Arts - Liberal Studies
Montclair State University
Montclair, NJSkills
- Strategic Customer Engagement
- Key Account Management
- Contract Negotiation
- Brand & Competitor Analysis
- Technical Product Demonstrations
- Cross-functional Collaboration
- CRM & SAP Systems
- Customer Retention
- Commercial Project Leadership
- Ingredient & Food Industry Knowledge
- SAP
- Salesforce
- Microsoft Office Suite
- Google Workspace
- Workday
- CRM Platforms
- Lotus Notes
- Strong negotiation
- Sales experience
- Employee relations
- Expert communication
Certification
- Life & Health Insurance License
- Property & Casualty License
- Personal Lines License
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Employee Benefits Advisor
Alight Solutions LLC
08.2025 - 12.2025
Licensed Medicare Sales Agent
On The Books 95 LLC
12.2024 - 04.2025
Licensed Personal Lines Agent
New Jersey Manufacturers Insurance
05.2023 - 09.2023
Program Coordinator
L&M Healthcare Communications
04.2022 - 11.2022
Senior Customer Service Representative
Givaudan (formerly Naturex)
11.2017 - 09.2022
Account Manager
FH Group International
02.2012 - 01.2013
Bachelor of Arts - Liberal Studies
Montclair State University