Summary
Overview
Work History
Education
Skills
Clinical Care Experience
Languages
Certification
Timeline
Generic

DAHIANA M. TORRES, LPN

Stamford,CT

Summary

A passionate skilled licensed Practical Nurse graduate looking to strengthen patient care skills at a health care organization. Proven ability to provide quality care while maintaining a positive attitude and building patient rapport. Seeks an opportunity to join a team of healthcare professionals and continue providing direct patient care to those in need while strengthening my skills and growing professionally.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Member Experience Specialist

Perry Health
04.2022 - Current
  • Quality Assurance performance with patient care on a monthly basis of 89-100% each month
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Be the first point of contact for patients to establish trust and comfort with our care team/care model
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

Front Desk Supervisor

Summer Pediatrics
10.2020 - 04.2022
  • Assisted with physician credentialing
  • Oversee front desk operations and administrative responsibilities including payroll
  • Assisted with office, on-call and employee schedules
  • Performed Cash/Card transaction
  • In office event coordination
  • On boarding on new employees & train new employees
  • Assisted with social media marketing
  • Improve customer satisfaction promote patient access.

Medical Receptionist

Summer Pediatrics
07.2018 - 04.2022
  • Maintain customer satisfaction while providing great medical attention to adolescent health
  • Medical Data Entry
  • Managed over 50 -100 calls per day
  • Established rapport with patients and their families.

Leasing Sale Consultant

Pinnacle Management
12.2016 - 09.2017
  • Perform administrative duties such as handling phone calls, processing applications, lease renewals, coordinating meetings, maintain records and date entry
  • Using proper sale techniques before and after touring with clients and maintaining adequate closing ratio after follow ups
  • Assisted residents and clients with residential related matters.

Customer Service Associate

Building Land and Technology
05.2015 - 12.2016
  • Streamlined customer service department operations by introducing a series of rigorous training sessions
  • Handled all resident related request such as maintenance service request, payment and provided residential support
  • Social Media Marketing.

Server/Bartender/Floor Supervisor

Hudson Grille
05.2012 - 05.2015
  • Demonstrate genuine hospitality greeting and establishing rapport
  • Organized premises daily to maintain function and protocol
  • Achieve strong sale techniques that can be utilized to increase revenue
  • Handle cash and card transactions.

Server/Service Trainer

California Pizza Kitchen
03.2010 - 08.2012
  • Trained new employees, training, and professional growth of employees
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Assisted with marketing and charity events.

Education

Certificate in License Practical Nursing -

Lincoln Technical Institute
Shelton
10.2023

Attempted Associates Degree Program, Nursing -

Norwalk Community College
Norwalk, CT

Attempted Bachelors Degree Program - Early Childhood Education

Post University
Waterbury, CT

Skills

  • Complex Problem Solving
  • Training and development
  • Clinical Care experience
  • Payroll Administration
  • Medication administration
  • Customer Service Management

Clinical Care Experience

  • Apple Hewitt Rehab - Shelton, CT
  • The Watermark at East Hill - Southbury, CT
  • Filosa Rehabilitation Center - Danbury, CT
  • Regency House Health & Rehabilitation - Wallingford, CT

Languages

Spanish
Native or Bilingual

Certification

  • BLS/CPR Certified

Timeline

Member Experience Specialist

Perry Health
04.2022 - Current

Front Desk Supervisor

Summer Pediatrics
10.2020 - 04.2022

Medical Receptionist

Summer Pediatrics
07.2018 - 04.2022

Leasing Sale Consultant

Pinnacle Management
12.2016 - 09.2017

Customer Service Associate

Building Land and Technology
05.2015 - 12.2016

Server/Bartender/Floor Supervisor

Hudson Grille
05.2012 - 05.2015

Server/Service Trainer

California Pizza Kitchen
03.2010 - 08.2012

Certificate in License Practical Nursing -

Lincoln Technical Institute

Attempted Associates Degree Program, Nursing -

Norwalk Community College

Attempted Bachelors Degree Program - Early Childhood Education

Post University

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DAHIANA M. TORRES, LPN