Dahlia Hassanein
Margate,FL
Summary
Healthcare administrative professional with over 15 years of experience across hospital, pharmacy, medical records, and customer service environments. Experienced in patient admissions, discharges and transfers, medical documentation, EHR workflows, pharmacy operations, insurance issues, prior authorizations, and patient communication. Recognized for accuracy, confidentiality, organization, and compassionate service in fast-paced healthcare settings.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Patient Care Technician / Unit Secretary
HOLY CROSS HEALTH
03.2020 - Current
- Assist with patient admissions, discharges, and transfers while coordinating information with nurses and the care team.
- Measure and document vital signs, intake and output, and communicate changes in patient condition to the nursing team.
- Collaborated with nurses and healthcare professionals to facilitate effective patient care and improve communication.
- Maintain accurate patient documentation and use the EPIC electronic health record (EHR) to document information and review charts.
- Ensured compliance with HIPAA and hospital safety protocols while delivering compassionate, patient-centered service.
- Supported unit-level administrative and patient-care workflows, enhancing service delivery in fast-paced hospital environment.
Customer Service Manager
WALMART PHARMACY
12.2012 - 02.2020
- Oversaw pharmacy workflow, enhancing service delivery to patients and customers.
- Processed prescriptions, insurance rejections, and prior authorizations to maintain accuracy and timeliness in pharmacy operations.
- Supervised pharmacy technicians to ensure seamless daily operations.
Pharmacy Technician
SAV-A-LOT PHARMACY
08.2012 - 12.2018
- Assisted customers with prescription services, ensuring accurate and timely transactions.
- Maintained accurate records and streamlined daily pharmacy operations to support pharmacists.
- Processed and dispensed prescription medications accurately for diverse customer needs.
- Assisted pharmacists in patient consultations and medication management discussions.
- Maintained inventory levels and organized pharmaceutical supplies efficiently.
Medical Files Clerk
THAGARD MEDICAL CENTER
01.2011 - 08.2012
- Managed patient records to ensure accurate and organized documentation for efficient medical office operations.
- Answered phones and assisted patients with requests, delivering timely and professional service to enhance patient experience.
- Organized patient files for efficient retrieval and compliance with regulations.
- Processed medical records requests in accordance with privacy laws and protocols.
- Maintained electronic filing systems to ensure accurate documentation of patient information.
Pharmacy Technician
WALGREENS
01.2009 - 01.2011
- Processed prescriptions, addressed customer inquiries, and managed pharmacy inventory to ensure seamless operations.
- Facilitated efficient pharmacy services to enhance patient satisfaction and operational accuracy.
- Processed and filled prescriptions accurately for diverse customer needs.
- Managed medication inventory, ensuring proper stock levels and organization.
- Assisted pharmacists in preparing medications and providing patient consultations.
Education
Bachelor of Arts -
Florida Gulf Coast University
Fort Myers, FLSkills
- Patient Registration & Support
- Admissions
- Discharges
- Transfers
- Medical Records & Documentation
- EPIC
- EHR Systems
- HIPAA
- Confidentiality
- Insurance
- Prior Authorizations
- Healthcare Customer Service
- Pharmacy Operations
- Patient & Team Communication
- Microsoft Office
Certification
BLS/CPR Certified
Key Qualifications
- Patient Registration & Support
- Admissions, Discharges & Transfers
- Medical Records & Documentation
- EPIC / EHR Systems
- HIPAA & Confidentiality
- Insurance & Prior Authorizations
- Healthcare Customer Service
- Pharmacy Operations
- Patient & Team Communication
- Microsoft Office
Timeline
Patient Care Technician / Unit Secretary
HOLY CROSS HEALTH
03.2020 - Current
Customer Service Manager
WALMART PHARMACY
12.2012 - 02.2020
Pharmacy Technician
SAV-A-LOT PHARMACY
08.2012 - 12.2018
Medical Files Clerk
THAGARD MEDICAL CENTER
01.2011 - 08.2012
Pharmacy Technician
WALGREENS
01.2009 - 01.2011
Bachelor of Arts -
Florida Gulf Coast University