Dahlia Ramos
Summary
Service Leader experienced in training and coaching teams to exceed customer expectations. Developed and mentored employees to meet service goals while effectively resolving complex customer service issues. Focused on building high-performance teams and implementing programs that enhance customer service ratings.
Overview
8
8
years of professional experience
Work History
Service Leader
Chipotle Mexican grill
Houston
08.2018 - Current
- Supervised daily operations to ensure efficient service and food quality.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and ensured timely stock replenishment.
- Ensure all orders are bagged correctly in a time proficient manner.
- Maintain excellent customer service with every single guest experience.
- Implemented health and safety procedures for food handling.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints to maintain high satisfaction levels.
- Enforced company policies to promote a positive work environment.
Overnight Stocker
HEB Grocery Store
San Antonio
12.2019 - 08.2020
- Assisted in inventory management by unloading deliveries and checking product counts.
- Stocked shelves with merchandise in designated sections for optimal organization.
- Maintained cleanliness and safety standards in storage areas and sales floors.
- Identified damaged products and reported them to management for resolution.
- Communicated effectively with supervisors to address inventory discrepancies promptly.
Education
Hastings High School
Alief , TXSkills
- Service operations
- Inventory management
- Customer relationship management
- Health and safety compliance
- Staff training
- Team coordination
- Problem solving
- Time management
- Conflict resolution
- Effective communication
Timeline
Overnight Stocker
HEB Grocery Store
12.2019 - 08.2020
Service Leader
Chipotle Mexican grill
08.2018 - Current
Hastings High School