Dahnelle Berry
Chicago,IL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
26
26
years of professional experience
Work History
Customer and Billing Support Representative
Annuity Health
Westmont, IL
01.2022 - 01.2023
- Billing Patient's insurance
- Taking and applying payments to accounts
- Placing accounts on review for billing disputes
- Setting up payment plans for Patient's
Customer Service Associate (CSA)
Groupon, Inc
Chicago, IL
02.2014 - 09.2016
- Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Made decisions and solved problems
- Documented and recorded Information
Hotel Reservation Agent
Marriott Reservation Center
Des Plaines, IL
06.1997 - 11.2013
- Provided customer service over the phone by responding to inquiries about hotel services, local attractions and directions.
- Processed payments from customers using various methods such as credit cards, cash or bank transfers.
- Assisted guests with any problems or complaints they may have had during their stay at the hotel.
- Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
Education
GED -
Austin High School Chicago
Skills
- Clerical Experience
- Payment Processing
- Payment posting
- HIPAA Compliance
- Insurance Verification
- Customer Engagement
- Medical billing and collections
- Billing dispute resolution
- Collections
- Call Center Customer Service
Timeline
Customer and Billing Support Representative
Annuity Health
01.2022 - 01.2023
Customer Service Associate (CSA)
Groupon, Inc
02.2014 - 09.2016
Hotel Reservation Agent
Marriott Reservation Center
06.1997 - 11.2013
GED -
Austin High School Chicago
Similar Profiles
Bobette ClarkBobette Clark
Billing Specialist at Annuity HealthBilling Specialist at Annuity Health
Nicole DreherNicole Dreher
Remote Billing and Collection Specialist at Annuity HealthRemote Billing and Collection Specialist at Annuity Health
Mallory BanksMallory Banks
Insurance Verification Specialist Team Leader at Annuity HealthInsurance Verification Specialist Team Leader at Annuity Health