Bobette Clark
Hickory,NC
Summary
Dynamic Billing Specialist with proven expertise in medical billing and collections at Annuity Health. Adept at resolving discrepancies and ensuring system accuracy through meticulous attention to detail. Recognized for exceptional problem-solving skills and effective team collaboration, driving operational efficiency and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Annuity Health
01.2025 - 03.2025
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
FEMA Ambassador
ActivisConnect
07.2024 - 12.2024
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
Customer Service Ambassador
AMA Consulting Group
01.2024 - 06.2024
- Completed special projects by using effective decision-making, critical thinking, and time management skills.
- Managed department call volume of 80 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Took ownership of customer issues and followed problems through to resolution.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Technical Support Representative
Conduent
11.2022 - 11.2023
- Diagnosed and troubleshooted hardware, software, and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over the phone.
CSR and Technician
Legacy Flooring
08.2021 - 05.2022
- Answered a constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
Project Coordinator
Lowes Home Improvment
07.2017 - 04.2022
- Built Quotes for flooring installations and set up deliveries for installations
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays, and unexpected events.
Education
Medical Billing And Coding -
Catawba Valley Community College
Hickory, NC04.2004
High School Diploma -
High School Graduate
Hickory, NC06.1992
Skills
- Insurance verification
- Team collaboration
- Medical billing and collections
- Billing systems and software
- HIPAA compliance
- Problem-solving
- Attention to detail
- Business operations support
- Statement processing
Timeline
Billing Specialist
Annuity Health
01.2025 - 03.2025
FEMA Ambassador
ActivisConnect
07.2024 - 12.2024
Customer Service Ambassador
AMA Consulting Group
01.2024 - 06.2024
Technical Support Representative
Conduent
11.2022 - 11.2023
CSR and Technician
Legacy Flooring
08.2021 - 05.2022
Project Coordinator
Lowes Home Improvment
07.2017 - 04.2022
Medical Billing And Coding -
Catawba Valley Community College
High School Diploma -
High School Graduate
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