NICOLE NYGAARD
Windsor,CO
Summary
A dedicated and strong worker with exceptional research and writing abilities. An eye for detail and a mind for analytics, with an emphasized passion for problem solving and learning. Quick learner and adaptable in all environments.
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Tender Care Medical Supply
Loveland, Colorado
02.2025 - Current
- Maintaine accurate records of collections, adjustments and denials in the system.
- Calculate billing charges, prepared and submitted claims to insurance companies.
- Provid support to other departments within the organization as needed.
- Correspond with insurance companies to address declines, delays, and other complications.
- Work with individual insurances to meet any requirements such as PARs and records.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Perform data entry into accounting software programs such as Bright Tree.
- Investigat incorrect billings and processed refunds as necessary.
LIFE CLAIMS PROCESSING
STATE FARM
11.2023 - 09.2024
- Worked within the death claims department, ensuring documentation was received and payment made to the beneficiary while being mindful of various state regulations.
- Ensuring quick and accurate handling while providing direct communication with beneficiaries and maintaining an empathetic and supportive tone.
LIFE RESPONSE CENTER REPRESENATIVE
STATE FARM
10.2017 - 11.2023
- Multiple years of experience with life insurance in a customer and agent-facing setting.
- Answer incoming phone calls to assist with applications, maintenance, knoledge, and values of life insurance and fixed annuities.
- Trainings/Departments include: New Business and Service - Applications, Underwriting, eligibility, and regulations; Financials - Funding, loans, Universal Life Funding, surrenders, and values; Fixed Annuities (Non-Taxable and Taxable) - Values, tax regulations, 1035 exchange, RMD; Death Claims - Processing, Values, State Regulations, Benefit Options for life insurance and annuities.
KEY HOLDER
HALLMARK
07.2016 - 11.2017
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Assisted customers with product selection and resolving complaints.
EDITOR AND PROJECT MANAGER
WISCONSIN INNOVATION SERVICE CENTER
01.2014 - 06.2016
- Edited business/market reports for new products.
- Edited final reports and issue and construct the paper copy.
- Assisted in maintaining multiple researches, ensuring maintained deadlines.
Education
Bachelor of Arts - English,
UNIVERSITY OF WISCONSIN - WHITEWATER
Whitewater, WI06.2016
Skills
- Insurance Handling and Verification
- HIPPA Regulations
- Customer Relations and Communication
- Critical thinking and problem solving
- Quick and Adaptive Learner
- Claim submission
- Insurance verification
- Records management
- Process improvement
- Billing systems and software including: Brightree, Office Ally, Availity, and various insurance portals
- Expirece in life insurance, annuities, and health insurance
Skills
ICD Codes, Insurance Handling, HIPAA Regulations, Customer Relations and communication, State Regulations, Procedure billings, Mentoring for multiple new hire classes, including roving, training, and bridging., critical thinking, adaptive learner, adaptable, flexible, creative, problem solver, risk judgement, empathy, reliable, quick learner
Timeline
Billing Specialist
Tender Care Medical Supply
02.2025 - Current
LIFE CLAIMS PROCESSING
STATE FARM
11.2023 - 09.2024
LIFE RESPONSE CENTER REPRESENATIVE
STATE FARM
10.2017 - 11.2023
KEY HOLDER
HALLMARK
07.2016 - 11.2017
EDITOR AND PROJECT MANAGER
WISCONSIN INNOVATION SERVICE CENTER
01.2014 - 06.2016
Bachelor of Arts - English,
UNIVERSITY OF WISCONSIN - WHITEWATER