Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dai-Mante Washington

Amarillo,TX

Summary

Dynamic Service Technician with a proven track record at Atmos Energy, excelling in customer satisfaction and safety protocols. Skilled in equipment maintenance and diagnostics, I effectively reduced service call returns through thorough inspections and proactive solutions. A dedicated team player, I thrive under pressure while ensuring high-quality workmanship and adherence to safety standards.

Knowledgeable Desired Position with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.

Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.

Helpful professional commended as valuable team player with expertise in Area of expertise and Area of expertise. Ready to bring Number years of relevant work experience to new position in Type industry in Location or surrounding area.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience

Work History

Service Technician

Atmos Energy
08.2023 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.

Groundsman Helper

Excel Energy
01.2023 - 06.2023
  • Maintained tools and equipment in good working condition.
  • Operated variety of power tools and hand tools.
  • Followed safety protocols on job sites.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Inspected power lines for any damage or irregularities and replaced components.
  • Followed all safety protocols and regulations while working at height and with live electricity.
  • Installed, spliced and maintained overhead and underground power lines for residential and commercial customers.
  • Removed old poles and hardware and replaced with new equipment.
  • Worked on both dead and energized lines.
  • Ensured accurate measurements by utilizing various tools such as tape measures, rulers, and protractors.
  • Exceeded customer expectations by promptly addressing concerns or issues related to service interruptions or repairs.

Heavy Equipment Hauler

Associated Supply Company
06.2022 - 01.2023
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Moved equipment between job locations using truck and trailer.
  • Reduced accidents and equipment damage by conducting thorough pre-trip inspections of trucks and trailers.
  • Maintained clean and organized truck interiors, ensuring a professional appearance for clients and fellow drivers.
  • Navigated challenging road conditions with minimal delays by adapting driving techniques based on weather or traffic situations.
  • Developed strong relationships with clients through professional communication, ensuring repeat business opportunities.
  • Utilized navigation tools such as GPS devices, maps, and routing software to plan the most efficient routes for heavy equipment transportation.
  • Identified potential safety hazards during load securement, preventing costly damages and injury risks.
  • Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.

Delivery Driver

FedEx Ground Cuda Express
06.2020 - 06.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Driver

Express Employment Professionals
03.2020 - 06.2020

Shag Driver

Sanderson Farms
11.2019 - 02.2020
  • Maintained accurate documentation of trailer movements, contributing to organized record-keeping practices.
  • Enhanced security measures with vigilant monitoring of access points while moving trailers throughout the facility grounds.
  • Promoted a safe working environment by adhering to company policies and OSHA regulations during all tasks.
  • Assisted in meeting tight deadlines by swiftly transporting trailers between facilities or storage areas.

Dock Forklift Driver

Southeastern Freight Lines
03.2019 - 10.2019
  • Consistently met or exceeded performance metrics while adhering to workplace safety standards.
  • Collaborated with team members in coordinating tasks, maximizing productivity and maintaining a positive work atmosphere.
  • Increased accuracy in order fulfillment by verifying product quantities against invoices before loading onto trucks.
  • Supported warehouse operations by performing general labor tasks such as sweeping floors, cleaning equipment, and organizing storage areas.
  • Loaded outbound shipments securely onto transport vehicles following established guidelines.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Education

HS Diploma -

Chapel Hill High School
Tyler, TX
05.2011

Skills

  • Vault security management
  • Maritime security
  • Application security practices
  • Azure security features
  • Maintain security
  • First aid proficiency
  • Teamwork and loyalty
  • Assessing risks
  • Team leadership
  • Maintaining equipment
  • Identifying hazards
  • Training expertise
  • Squad movement
  • Physical fitness
  • Weapons systems
  • Enemy engagement
  • Land navigation
  • Safety protocols
  • Report writing
  • Vehicle maintenance
  • Safety guidelines
  • Cleaning and organizing
  • Self-motivated and disciplined
  • Picking and packing
  • Packaging and labeling
  • Heavy lifting
  • Loading and unloading

Timeline

Service Technician

Atmos Energy
08.2023 - Current

Groundsman Helper

Excel Energy
01.2023 - 06.2023

Heavy Equipment Hauler

Associated Supply Company
06.2022 - 01.2023

Delivery Driver

FedEx Ground Cuda Express
06.2020 - 06.2022

Delivery Driver

Express Employment Professionals
03.2020 - 06.2020

Shag Driver

Sanderson Farms
11.2019 - 02.2020

Dock Forklift Driver

Southeastern Freight Lines
03.2019 - 10.2019

HS Diploma -

Chapel Hill High School

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