Dai Vu
Broomfield,CO
Summary
Skilled professional qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Administrator
Community College of Aurora
Aurora, CO
08.2021 - Current
- Configure and manage Cisco Meraki switches, Cisco Catalyst 9300 switches, and Cisco 6000 series chassis to ensure optimized campus-wide connectivity.
- Utilize Ekahau for WiFi network design and site surveys, ensuring precise signal coverage and reduced interference.
- Design and implement Cisco Webex Call Center phone trees, enhancing communication workflows across departments and supporting VoIP phones.
- Utilize SolarWinds and Auvik for detailed network monitoring, proactive alert setup, and performance analysis to maintain system health and prevent downtime.
- Deployed and configured uninterruptible power supplies (UPS) to enhance network resilience and minimize interruptions.
- Manage routing protocols (OSPF, static routes), Layer 3 switches, VLANs, subnetting, NAT, and ACLs to deliver secure, scalable network solutions.
- Coordinate with vendors to troubleshoot and resolve network issues, maintaining optimal equipment and service reliability.
- Utilize ticketing systems (SolarWinds) to manage network issues efficiently, delivering efficient support to end users.
IT Support Engineer
ClientSolv Technologies
Greenwood Village, CO
08.2021 - 08.2022
- Provided technical support for Active Directory, Azure Active Directory, and MS Office 365, addressing user account, software, and hardware issues
- Managed Zyxel VPN100 firewall, GoDaddy Domain Registrar & Certificate, and secured web servers on IIS, managing SSL certificates
- Conducted security monitoring with Symantec Antivirus, ensuring robust system protection
IT Help Desk Technician
HAU PROCESSING
DENVER, CO
05.2020 - 07.2021
- Delivered Tier 1 ticketing support, resolving software and hardware issues promptly
- Managed user accounts, computers, and MS Office 365 for seamless onboarding and troubleshooting
- Hardware: troubleshoot, install, upgrade and repair
Education
Bachelor of Science - Computer Information System, Networking
Metropolitan State University of Denver
Denver, CO05.2021
Diploma - Information Technology Networking
TAFE
Sydney, NSW, Australia04.2015
Skills
- Strong attention to detail and a fast pace
- Teamwork and Collaboration
- Critical Thinking
- VoIP Systems
- Network Troubleshooting
- Network Automation: Python, API calls, and scripting
- Wireless Network Design
- Network protocols: BGP, OSPF, HSRP, NAT, VLAN, ACL, SNMP, static route, default route, VPN, IPSEC
- IP Addressing and Subnetting
- OSI and TCP/IP models
- Routing and Switching: Spanning Tree, Layer 3 Switching, OSPF, and EIGRP Switching
Certification
- VMWare Certified Professional – Data Center Virtualization
- CompTIA A+, Network+, Security+ Certification
- CCNA Certification
- Cisco Meraki Solutions Specialist Certification
Languages
English
Professional
Vietnamese
Professional
Timeline
Network Administrator
Community College of Aurora
08.2021 - Current
IT Support Engineer
ClientSolv Technologies
08.2021 - 08.2022
IT Help Desk Technician
HAU PROCESSING
05.2020 - 07.2021
- VMWare Certified Professional – Data Center Virtualization
- CompTIA A+, Network+, Security+ Certification
- CCNA Certification
- Cisco Meraki Solutions Specialist Certification
Bachelor of Science - Computer Information System, Networking
Metropolitan State University of Denver
Diploma - Information Technology Networking
TAFE
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