Dai'Ajah Jackson
Round Rock,TX
Summary
Seasoned Security Officer for 3 year experience equipped with excellent communication skills consistently maintains detailed logs of important events. Trustworthy and committed to honest interactions with supervisors, employees and customers. I am always ready to learn new things and take on new challenges that come before me. A fast learner and not afraid to ask if there's something i am struggling with. Communicative customer service skills motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
ACT Security Group
Round Rock, TX
11.2023 - Current
- Patrolled assigned areas to detect criminal activity and provide public safety.
Retail Sales Associate
Walmart
ROUND ROCK, TX
10.2023 - 11.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained accurate inventory records of chemicals, paper, and other supplies used in the lab.
- Set up and operated digital imaging equipment to produce prints from digital files.
- Printed images onto photographic paper using various types of printers such as inkjet and dye-sublimation.
Security Officer
Allied Universal Security Services
AUSTIN, TX
09.2023 - 11.2023
- Understood and followed oral and written directions.
- Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
- Performed imaging procedures according to established protocols.
- Adhered to safety standards when dealing with radiation and hazardous materials.
- Monitored speed gates
- ran x-rays on employee bags coming in and out
- look out for any weapons that get on site
Sewer
Vip Staffing
San Antonio, TX
01.2023 - 03.2023
- Measured garments and assessed clothing on customers to determine proper fitting and necessary alterations.
- Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during shifts.
- Pinned altering folds or marked cloth at seam to indicate alterations in progress.
- Used razor blades to carefully remove stitching to prepare garments for hemming and alterations.
- sewing uniforms for soldiers
- Operated industrial sewing machines to stitch together fabric components of garments and other articles according to specifications.
- Maintained and repaired sewing machines, replacing broken needles, threading bobbins, changing presser feet, and adjusting tension.
- Measured, cut, pinned and sewed fabric pieces together to form garment sections.
Customer Service Representative
SYKES
San Antonio, TX
08.2022 - 10.2022
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Forwarded calls to management if outstanding issue required immediate resolution.
- scheduled medications to be sent out to fertility patients
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- refilled prescription medications
- priced medication order's and shipped them out
Security Officer
G4S Secure Solutions
San Antonio, TX, TX
03.2020 - 10.2021
- Scanned in vehicles and inserted and also took out trackers and placed stickers on vehicles before they can enter the lot
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Customer Service Representative
IBEX Global
San Antonio, TX, TX
11.2020 - 03.2021
- Schedule non medical transportation
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Appointment Scheduler
Robert Half
San Antonio, TX, TX
06.2019 - 07.2020
- Scheduled Covid-19 vaccinations
Security Officer
Allied Universal Security Services
San Antonio, TX
07.2018 - 06.2020
- Monitored 36 security cameras and fire, building and alarm systems.
- Surveilled all areas within facility to identify suspicious behavior.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
Warehouse Worker
Amazon
San Antonio, TX
04.2018 - 04.2018
- Wrapped orders in plastic material prior to loading.
- Divided and sorted product shipments received using account information and shipping labels.
- Reviewed orders and loaded pallets properly to maintain balance and prevent boxes from falling.
Education
High School Diploma -
East Central High School
San Antonio, TX06.2019
Skills
- CCTV surveillance
- Investigative skills
- Reliability
- Patrolling
- Report writing
- Interior and exterior patrol
- Inbound and Outbound Calling
- Data evaluation
- Solo Performances
- singing
- Projecting Vocally
- Confidence
- Audience Engagement
- Creative Thinking
- Live Music Performances
- Taking Cues and Direction
- Team Building
- Choreography
- Dance Instruction
- Discipline
- specialize in doing natural hair
- Adaptability
- Relationship Building
- Team Leadership
- Dance
- Body Rhythm and Movement
- Coaching and Mentoring
Accomplishments
- showmakers of america dance medals
- uil competition solo medals
- ranked major to lead for high school dance team
- prom queen
- high school choir soloist
Certification
- cpr certified through Allied universal
Timeline
Security Officer
ACT Security Group
11.2023 - Current
Retail Sales Associate
Walmart
10.2023 - 11.2023
Security Officer
Allied Universal Security Services
09.2023 - 11.2023
Sewer
Vip Staffing
01.2023 - 03.2023
Customer Service Representative
SYKES
08.2022 - 10.2022
Customer Service Representative
IBEX Global
11.2020 - 03.2021
Security Officer
G4S Secure Solutions
03.2020 - 10.2021
Appointment Scheduler
Robert Half
06.2019 - 07.2020
Security Officer
Allied Universal Security Services
07.2018 - 06.2020
Warehouse Worker
Amazon
04.2018 - 04.2018
High School Diploma -
East Central High School