Daiana El Attrache
ILTT
Philipsburg ,SXM
1
Certification
7
years of professional experience
Dynamic collections agent recognized for effective account management and customer-oriented solutions. Strong negotiation skills and multilingual capabilities enable successful communication with diverse clients, ensuring enhanced satisfaction and timely collections.
Work History
Collections Agent
2 Years 1 Month- Managed inbound and outbound calls to collect outstanding debts from clients.
- Utilized collection software to track payment status and follow up on overdue accounts.
- Assisted customers in understanding billing statements and payment options available.
- Negotiated payment arrangements and settlements with clients to ensure timely collections.
Property Managment
2 Years 3 Months- Coordinated tenant communications to ensure timely responses and enhance resident satisfaction.
- Managed property maintenance requests, ensuring prompt resolution and effective vendor coordination.
- Oversaw lease agreements, guaranteeing compliance with policies and procedures for tenant onboarding.
- Conducted regular property inspections to identify maintenance needs and uphold quality standards.
Customer Service Supervisor
2 Years 2 Months- Supervised daily customer service operations, ensuring team adherence to quality standards.
- Trained staff on effective communication techniques and conflict resolution strategies.
- Developed and implemented procedures to enhance customer satisfaction and streamline service delivery.
- Analyzed customer feedback metrics to identify areas for improvement in service processes.
Education
Associate of Business Administration
Skills
Payment arrangement
Computer skills
Collections processing
Account management
Multilingual
Certification
Money laundering certification
Basic Accounting certification
Timeline
Collections Agent
ILTT
2023.02 - 2025.03Read More
Property Managment
Solutions Property Management
2020.10 - 2023.01Read More
Customer Service Supervisor
Port De Plaisance
2017.10 - 2019.12Read More
Milton Peters College
Associate of Business Administration
Read More