Daifa Ramos
Prose
New York,NY
2
Languages
14
years of professional experience
Detail-oriented professional with experience in formulation, pharmacy operations, and customer service. Known for training new hires, resolving production issues, and supporting efficient team workflows. Brings strong teamwork, adaptability, and continuous improvement mindset.
Work History
Formulation Technician
5 Years 6 Months- Formulated personalized haircare batches to exact specifications, maintaining consistency across production runs.
- Inspected finished formulations for pH, viscosity, and appearance before release.
- Operated mixing and blending equipment following SOPs and GMP requirements.
- Verified raw material weights, lot codes, and batch records for accurate traceability.
- Trained new hires on formulation techniques and best practices, fostering a collaborative work environment.
- Restocked laboratory workstations and sterilized surfaces, maintaining readiness for project requirements.
- Trained technicians on formulation procedures, safety practices, and documentation standards.
- Resolved production issues by adjusting processing steps and coordinating with quality teams.
Pharmacy Technician
3 Years- Processed prescriptions accurately, verifying medication details, dosages, and provider instructions.
- Prepared medications for pharmacist review, supporting timely dispensing and patient pickup.
- Managed insurance claims and prior authorizations, resolving rejects and billing issues efficiently.
- Maintained inventory levels, restocked medications, and monitored expiration dates for compliance.
- Assisted patients with refill requests, pharmacy questions, and courteous counter service.
- Trained new technicians on workflow, pharmacy software, and prescription processing standards.
- Audited controlled substance records and prescription files to support regulatory compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated daily pharmacy operations, improving accuracy, turnaround, and team workflow consistency.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Sales Associate
3 Years 5 Months- Built loyal clientele through personalized styling recommendations and attentive service.
- Processed sales transactions accurately while handling returns, exchanges, and special orders.
- Trained new associates on product knowledge, register procedures, and customer service standards.
- Managed fitting rooms, merchandise presentation, and boutique floor organization.
- Resolved client concerns promptly to maintain positive shopping experiences.
- Monitored inventory levels and communicated replenishment needs to support stock accuracy.
- Supported daily opening and closing procedures, including cash handling and store readiness.
- Strengthened sales performance by suggesting complementary items and closing purchases effectively.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Psychology
Skills
GMP compliance
Laboratory techniques
Chemical handling
Sample preparation
Precision measurement
Safety procedures
Continuous improvement
Organizational efficiency
Detail orientation
Reliability
Teamwork and collaboration
Adaptability and flexibility
Client engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Knitting and Crocheting
Enjoying the art of baking and pastry-making
experimenting with recipes.
I enjoy helping others and giving back to the community.
Avid Reader
Volunteering
Watching Movies and TV Shows
Gardening
Hiking
Timeline
Formulation Technician
Prose
08.2020 - 02.2026Read More
Pharmacy Technician
Newtown Pharmacy Inc
08.2015 - 08.2018Read More
Sales Associate
Prima Donna Boutique
01.2012 - 06.2015Read More
LaGuardia Community College
No Degree from Psychology
Read More