Daija Eberhart
Jacksonville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Online Order Fulfillment
Walmart
05.2022 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Publix
12.2021 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints and maintained clean and tidy checkout area.
Sales Associate
Bed Bath & Beyond
04.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL05.2022
Skills
- Customer Experience
- Inventory Recordkeeping
- Recordkeeping Accuracy
- Customer Satisfaction
- Exceptional Time Management Skills
- Organization and Categorization
- Data Entry
Timeline
Online Order Fulfillment
Walmart
05.2022 - Current
Cashier
Publix
12.2021 - 08.2022
Sales Associate
Bed Bath & Beyond
04.2021 - 12.2021
High School Diploma -
Jean Ribault High School