Daija Guillaume
Fort Lauderdale
Summary
Dynamic and results-driven professional with experience at Chewy, excelling in customer service and problem resolution. Proficient in EKGs and vital signs monitoring, demonstrating adaptability and teamwork. Committed to enhancing patient care and delivering exceptional service, ensuring a positive experience for every customer and patient.
Overview
5
5
years of professional experience
Work History
Sales Associates
Big!Lots
Plantation
02.2023 - 10.2024
- Assisted customers in locating products and answering questions.
- Restocked shelves efficiently to meet customer demand throughout shifts.
- Collaborated with team members to enhance store operations and customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Medical Assistant Internship
South Florida Family Health & Research
Plantation
11.2023 - 12.2023
- Administered Covid tests and flu shots, ensuring adherence to safety protocols.
- Obtained vital signs and prepared patients for medical examinations.
- Collected medical information for accurate updates in electronic medical records (EMR).
- Performed blood draws, EKGs, and collected urine samples for diagnostic purposes.
- Completed Super Bill and maintained comprehensive referral logs for patient tracking.
Customer Service Representative
Chewy
Hollywood
05.2023 - 08.2023
- Ensure high-quality customer assistance through effective resolution of various questions, issues, and concerns.
Chiropractic Assistant, Receptionist, Clerk
Ideal Therapy
Oakland Park
04.2021 - 09.2021
- Greeted patients and provided essential information regarding services.
- Scheduled appointments and verified insurance details for efficient processing.
- Recorded medical histories to assist chiropractors in examinations and evaluations.
Store Associate
Starbucks
Fort Lauderdale
12.2019 - 05.2020
- Delivered excellent customer service and prepared food and beverages daily
- Maintained a clean/organized work space, replenished stock and processed transactions
Education
Medical Assistant Technician -
Florida Technical College
Pembroke Pines, FL12.2023
Skills
- Perform EKG
- Basic wound care
- Customer service
- Vital signs monitoring
- Patient care
- Phlebotomy skills
- Adaptability to change
- Empathy in service
- Teamwork and collaboration
- Technical knowledge
- Medical terminology
- Multitasking abilities
- Exceptional customer service
- Outgoing personality
- Excellent people skills
References
References available upon request.
Timeline
Medical Assistant Internship
South Florida Family Health & Research
11.2023 - 12.2023
Customer Service Representative
Chewy
05.2023 - 08.2023
Sales Associates
Big!Lots
02.2023 - 10.2024
Chiropractic Assistant, Receptionist, Clerk
Ideal Therapy
04.2021 - 09.2021
Store Associate
Starbucks
12.2019 - 05.2020
Medical Assistant Technician -
Florida Technical College