Abigail Mercado
Philadelphia,PA
Summary
Knowledgeable Bilingual Certified Medical Assistant with exceptional background over 6+ years handling intensive clinical environments. Quality-driven and safety oriented with excellent interpersonal and relationship building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
9
9
years of professional experience
Work History
MA
Temple Ready Care
Philadelphia, PA
09.2025 - Current
- Administered patient care including vital signs and medical history documentation.
- Facilitated efficient scheduling of patient appointments to optimize clinic operations.
- Coordinated communication between patients and healthcare professionals to enhance service delivery.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Assisted in patient examinations, ensuring a smooth and efficient process.
- Educated patients on treatment plans and medications, fostering understanding and compliance.
- Supported clinical staff by preparing examination rooms with necessary equipment and supplies.
- Implemented office procedures that improved patient check-in efficiency and reduced wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
MA
Castor Pediatrics
Philadelphia, PA
03.2025 - 08.2025
- Ensured that all medical charts were complete prior to each patient's visit.
- Collected laboratory specimens for diagnostic testing.
- Helped maintain a clean environment throughout the facility by cleaning exam rooms between patients or restocking supplies when needed.
- Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Monitored and recorded vital signs.
- Assisted with minor surgical procedures.
MA
Oak Street Health
01.2024 - 11.2024
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
MA
Einstein Pediatric
11.2021 - 11.2023
- Recorded vital signs such as height, weight, blood pressure, temperature, pulse rate, and respiration rate.
- Maintained a clean and organized environment in the clinic area.
- Performed basic laboratory tests.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Medical Assistant
Richard H. Kaplan M.D., P.C
08.2021 - 10.2023
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Maintained accurate records of patient medical histories, vital signs, treatments provided, test results, medication dosages.
- Monitored compliance with state laws regarding the prescribing of narcotics for chronic pain management purposes.
- Performed physical assessments to determine the source of pain and develop a plan of care with appropriate interventions.
- Provided emotional support to patients who were dealing with chronic or debilitating pain issues.
- Provided comprehensive pain management services to patients in an outpatient setting.
- Coordinated referrals for specialty consults or additional testing when necessary.
Physician Aid
Richard H. M.D., P.C
08.2021 - 10.2023
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
- Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Assisted physical therapists in developing treatment plans for patients.
- Provided massage therapy to patients under the supervision of a licensed physical therapist.
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Educated patients on how to properly perform home exercises as instructed by the physical therapist.
Secretary
Greenmount Cemetery
07.2021 - 11.2022
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Sales Associate/Front End Supervisor
Ross
09.2019 - 11.2022
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Coordinated with other departments when additional support was needed during peak hours.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Assisted customers with locating items within the store when requested.
Pharmacy Technician
Walmart
03.2020 - 10.2022
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Organized work areas so that everything was easily accessible when needed.
- Received payment from customers and processed credit card transactions when necessary.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided education materials about medications to patients upon request.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
Employee
McDonalds
08.2017 - 10.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School -
Maritime Academy Charter High School
Career Institute - MA
Brightwood career institute
08.2019
Skills
- Customer service
- Cashier
- Proficient in organizing files
- Helping people
- Communication and leadership
- Triaging patients
- Phlebotomy
- Giving vaccines
- Assist physicians with IUD and Nexplanon removal
- Sanitize, organize exam rooms and medical equipment
- Document vitals and health history for patients in clinical charting
- Preparing patients for examinations
- Perform quantaflos
- Perform ekg
- Perform a1c’s
- Perform spiros
- Perform zio patch placements
- Perform bilirubins
- Patient care
- Dependable and responsible
- PPE use
Awards
- Perfect Attendance, 2016/2017
- Merit Acknowledgment for Love of Helping
- Dean's List, 3.50-3.99
- Honor's, 2016
- Spanish Class, 2016
Timeline
MA
Temple Ready Care
09.2025 - Current
MA
Castor Pediatrics
03.2025 - 08.2025
MA
Oak Street Health
01.2024 - 11.2024
MA
Einstein Pediatric
11.2021 - 11.2023
Medical Assistant
Richard H. Kaplan M.D., P.C
08.2021 - 10.2023
Physician Aid
Richard H. M.D., P.C
08.2021 - 10.2023
Secretary
Greenmount Cemetery
07.2021 - 11.2022
Pharmacy Technician
Walmart
03.2020 - 10.2022
Sales Associate/Front End Supervisor
Ross
09.2019 - 11.2022
Employee
McDonalds
08.2017 - 10.2019
High School -
Maritime Academy Charter High School
Career Institute - MA
Brightwood career institute