Gina Zimmerman
Leland,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Medical Assistant position to help launch career while achieving company goals. Motivated professional adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
21
21
years of professional experience
Work History
MA
Intracoastal Internal Medicine
WILMINGTON, NC
07.2018 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
MA
Hanover Cardiology
WILMINGTON, NC
06.2003 - 04.2018
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Some College (No Degree) - Healthcare
Cape Fear Community College
Wilmington, NCSkills
- Data Entry
- Patient-focused care
- Patient Scheduling
- HIPAA Compliance
- Inventory Management
- Phlebotomy
- Patient Flow Management
- Procedure Assistance
- Medical Terminology
- Indirect Patient Care
- Clinical Documentation
- Stocking supplies
- Patient-handling equipment
- Customer Relationship Management (CRM)
- Customer Service
- Vital signs monitoring
- Quick problem solver
- Inventory and supply management
- EKG set up and monitoring
- Electrocardiography (EKG)
- Vital Sign Monitoring
- Electronic Medical Records
- Specimens collection and processing
- Adaptable
- Maintaining confidentiality
- Human anatomy and physiology
Timeline
MA
Intracoastal Internal Medicine
07.2018 - 04.2024
MA
Hanover Cardiology
06.2003 - 04.2018
Some College (No Degree) - Healthcare
Cape Fear Community College
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