Daija Polk
Arlington,TX
Summary
Reliable shift leader with a rich background in the fashion industry offers an outgoing personality and the ability to motivate a team of employees. Understands the importance of following management guidelines and task lists and correctly writing work schedules. Has multiple years of experience supervising others while completing daily shifts.
Overview
1
1
year of professional experience
Work History
Shift Leader
Wingstop Restaurant
Fort Worth , TX
06.2023 - Current
- Wrote shift schedules for 16 employees.
- Made daily and nightly shift deposits of money at the bank.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed and implemented new processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Shift Leader
Dollar General
Fort Worth , TX
02.2023 - 08.2023
- Ensure all close-down duties are complete, including mopping, cleaning and disinfection of shop surfaces.
- Perform money counts with cashiers of drawers and address discrepancies.
- Supervise 12 workers during four and eight-hour shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX06.2018
Skills
- Strong team player
- Natural leadership skills
- Outgoing and friendly personality
- Interacts well with customers
- Good at problem-solving
- Reports staff issues promptly to management
- Resolves customer complaints tactfully and well
- Daily workflows
Timeline
Shift Leader
Wingstop Restaurant
06.2023 - Current
Shift Leader
Dollar General
02.2023 - 08.2023
High School Diploma -
Eastern Hills High School