Daija Thomas
Jacksonville,FL
Summary
Strategic and results-driven Product Owner with expertise in leading cloud-based solutions, managing data migrations, and enhancing inventory management systems. Adept at driving innovation in regulated environments, transitioning reporting platforms, and collaborating across teams to deliver impactful solutions. Passionate about improving healthcare outcomes through technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Product Owner/Agile Scrum Master
IPD Analytics
Remote
09.2022 - Current
- Championed global patent search administration improvements across 10 countries and over 400 employees, optimizing processes through data migration, a new patent entry tool, and centralized search/edit functions for 10,000 generic and brand-name drugs and patents.
- Led multi-million-dollar projects to develop patent and regulatory trackers, providing actionable insights on market entry, competition, and compliance for 15,000+ records across 10 countries.
- Designed and implemented real-time reporting frameworks, enabling clients to monitor inventory levels, uncover cost-saving opportunities, and identify unused resources.
- Collaborated with cross-functional teams to optimize processes for smart dispensing stations, ensuring real-time inventory tracking and cost control for critical healthcare products.
- Orchestrated Agile ceremonies (stand-ups, sprint planning, retrospectives) to ensure seamless product progression, timely delivery, and alignment with business objectives.
- Resolved critical incidents, including data errors and operational bugs, across 70+ sites, maintaining system integrity and improving user experience.
- Created comprehensive release notes to support product launches and renewal efforts, boosting client engagement and satisfaction.
Technical Product Owner
CVS Health
Remote
06.2022 - 09.2022
- Optimized inventory workflows for 9,967 stores, leveraging Power BI to streamline reporting processes and improve supply chain transparency.
- Collaborated with data strategy teams to implement cost-saving initiatives and ensure compliance with healthcare regulations.
- Designed and launched reporting tools that aligned inventory levels with demand forecasts, reducing wastage and ensuring availability of critical therapies.
IT Product Owner (Contractor)
United Health Group
Remote
01.2022 - 06.2022
- Led for AET project consisting of tracking in-patient and out-patient treatments and dosage forms for 20+ international stakeholders who often have different priorities and needs focused on patient new engagement, readmissions, care team risk levels, and employee hierarchy changes
- Managed the development of web-based tools for tracking inventory levels, enabling real-time adjustments and improved resource allocation in healthcare facilities.
- Partnered with developers to integrate APIs into existing systems, ensuring seamless data flows and enhancing reporting accuracy.
IT Product Owner/ Data Analyst
Trane Technologies (HVAC SBU)
Davidson, NC
07.2021 - 01.2022
- Implemented an AI-driven business enhancement for 30+ dealers, delivering a step-by-step guide and RACI metric to support 20 employees.
- Transitioned the team from Jira to Azure DevOps, streamlining Agile sprint planning and Scrum practices.
- Developed process flows and a self-service analytics portal via ServiceNow, enabling efficient data requests for product owners and telematics teams.
IT Product Owner
Trane Technologies (Thermo King SBU)
Davidson, NC
07.2020 - 07.2021
- Delivered 300+ Oracle R12 releases for the Retrofit Program.
- Improved Thermo King America's Digital Order Process by resolving workflow bottlenecks and implementing Jira-based tools.
- Managed the TK TRA/TRS Scheduling Replacement (Gate 0-3) and TKP10 Database Enrichment projects (Gate 0-4).
HRIS Product Owner
Trane Technologies (Corporate SBU)
Davidson, NC
01.2020 - 07.2020
- Project managed Service Now My HR Data/ Assignment Separation for IR and Trane Technologies Phase 2 Gate 2-5
- Assisted in the implementation of COVID 19 Self-Reporting tool featured in ServiceNow
- Led HR technology component of the Service Now Upgrade to Orlando
IT Product Owner
Ingersoll Rand (now known as Trane Technologies)
Davidson, NC
07.2019 - 01.2020
- Supported global PFS Acquisition Integration by analyzing data and delivering software upgrades for 15 locations.
- Managed the IR Industrial and Climate Co Separation AppTracker, overseeing documentation, timelines, milestones, and transitions for Non-ERP applications.
- Served as SIT and UAT super user for Non-ERP application testing.
- Developed IT onboarding workshops and presentations for the Enterprise Engineering Relaunch Program.
- Led the "Gold Matrix" project, achieving GOLD status for 19 applications by identifying process improvements and driving change.
Aftermarket Systems Product Owner (Contractor)
Mack Trucks
Greensboro, NC
01.2019 - 05.2019
Remarket/ End Of Lease Product Owner (Contractor)
Volvo Financial Services
Davidson, NC
09.2018 - 12.2018
IT Asset Product Owner (Contractor)
Ingersoll Rand (Now known as Trane Technologies)
Davidson, NC
05.2018 - 09.2018
Education
Bachelor of Science - Information Technology and Supply Chain Management
University of North Carolina At Greensboro
Greensboro, NCSkills
- Tools: Azure DevOps, Power BI, Atlassian Jira/Confluence, SQL, Rally, ServiceNow
- Expertise: Cloud solutions, SaaS, SDLC, API integration, P&L management, Agile (Scrum, SAFe), BI platforms
- Specialized Knowledge: Healthcare and pharmaceutical data analytics, inventory management, reporting strategy
Certification
- Certified ScrumMaster
- Certified Scrum Product Owner
Timeline
Senior Product Owner/Agile Scrum Master
IPD Analytics
09.2022 - Current
Technical Product Owner
CVS Health
06.2022 - 09.2022
IT Product Owner (Contractor)
United Health Group
01.2022 - 06.2022
IT Product Owner/ Data Analyst
Trane Technologies (HVAC SBU)
07.2021 - 01.2022
IT Product Owner
Trane Technologies (Thermo King SBU)
07.2020 - 07.2021
HRIS Product Owner
Trane Technologies (Corporate SBU)
01.2020 - 07.2020
IT Product Owner
Ingersoll Rand (now known as Trane Technologies)
07.2019 - 01.2020
Aftermarket Systems Product Owner (Contractor)
Mack Trucks
01.2019 - 05.2019
Remarket/ End Of Lease Product Owner (Contractor)
Volvo Financial Services
09.2018 - 12.2018
IT Asset Product Owner (Contractor)
Ingersoll Rand (Now known as Trane Technologies)
05.2018 - 09.2018
- Certified ScrumMaster
- Certified Scrum Product Owner
Bachelor of Science - Information Technology and Supply Chain Management
University of North Carolina At Greensboro
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