Daija Wilborn-Bing
Philadelphia,PA
Summary
Ambitious and detail-driven professional with a strong background in banking, specializing in fraud compliance, policy enforcement, and customer complaint resolution. Known for sound judgement, problem-solving, and handling sensitive situations with accuracy and professionalism. Currently pursing a degree in Criminology and Criminal Justice with a clear focus on transitioning into Asset protection or Law Enforcement to advance investigative and security-based work.
Overview
6
6
years of professional experience
Work History
Teller/Banking Associate
TD Bank
09.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Monitored daily cash flow and balanced drawers to maintain operational integrity and compliance standards.
- Trained new tellers on procedures, fostering a collaborative team environment and knowledge sharing.
Team Member/Trainer/Team Leader
Chick-fil-A
07.2019 - 09.2023
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Operated kitchen equipment safely while preparing food items according to company standards.
- Assisted in training new employees on operational procedures and safety guidelines.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed training programs to enhance staff performance and ensure adherence to company policies.
Barista
Starbucks
08.2021 - 11.2021
- Prepared high-quality espresso beverages, ensuring consistency and adherence to company standards.
- Maintained cleanliness and organization of workstations, enhancing efficiency during peak hours.
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Engaged with customers to provide exceptional service, fostering a welcoming atmosphere.
Education
High School Diploma -
Atlantic County Institute of Technology
Mays Landing, NJ06-2021
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05-2029
Skills
- Relationship building and management
- Goal-oriented focus
- Fraud detection
- Exceptional customer service
- Professionalism and courtesy
- Attention to detail
- Cash handling and management
- Compliance, banking laws, and regulations
- Conflict resolution techniques
Timeline
Teller/Banking Associate
TD Bank
09.2023 - Current
Barista
Starbucks
08.2021 - 11.2021
Team Member/Trainer/Team Leader
Chick-fil-A
07.2019 - 09.2023
High School Diploma -
Atlantic County Institute of Technology
Bachelor of Science - Criminology And Criminal Justice
Arizona State University