Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Hi, I’m

Daijah Green

Collection Specialist
Lancaster,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Daijah  Green

Summary

Results-oriented Collection Agent with 5 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization. with Dynamic professional extensive experience as a Claims Representative at Vituity, skilled in negotiating settlement agreements and strategic debt oversight.

Overview

8
years of professional experience
1
Certification

Work History

Vituity

Claims Representative
04.2022 - Current

Job overview


  • Developed in-depth understanding of insurance policies and procedures.
  • Collaborated with internal departments and external vendors to resolve claims.
  • Verified client information by analyzing existing evidence on file.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Capital One

Repossession Specialist
03.2022 - 04.2023

Job overview

  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Established relationships with customers to encourage payment of delinquent accounts.

State Farm

Claims Adjuster
08.2020 - 04.2022

Job overview

  • Examined claims forms and other records to determine insurance coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Answered customer questions regarding deductibles.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Loanme

Loan Officer
05.2017 - 07.2020

Job overview

  • Submitted loan applications to underwriter for verification and recommendations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Education

Lancaster High School
Lancaster

High School Diploma
06-2017

University Overview


  • Professional Development: {Business Management.}
  • [3.0] GPA

Skills

  • Negotiating settlement agreements
  • Incident evaluation
  • Documentation analysis
  • Skilled in Microsoft Office tools
  • Strategic debt oversight
  • Effective billing and collections strategies
  • Debt collection coordination
  • Expert in rehabilitation techniques

Certification


  • FDCPA - Fair Debt Collection Practice Act Certified
  • Licensed Claims Adjuster
Availability
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Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balancePersonal development programsCompany CultureCareer advancement

Timeline

Claims Representative

Vituity
04.2022 - Current

Repossession Specialist

Capital One
03.2022 - 04.2023

Claims Adjuster

State Farm
08.2020 - 04.2022

Loan Officer

Loanme
05.2017 - 07.2020

Lancaster High School

High School Diploma