Daijah Hutchison
Austin,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Voice Sales Representative
Apple
10.2022 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Logistics Coordinator
Samsung Semiconductor Inc (US)
03.2022 - 07.2022
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Customer Service Representative
AppleOne
07.2021 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Elementary Art Teacher
Vista Academy Of Humble
10.2020 - 04.2021
- Developed and implemented engaging art lessons for students in grades kindergarten through 8th.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Collaborated with colleagues to create stimulating art curriculums.
- Utilized technology to create digital art and introduce students to new media.
Education
Associate in Art -
Lone Star College System
Associate of Applied Science - App Development Coding And Design
Austin Community College
Austin, TX 09.2023 - Current
Skills
- Records Management
- Account Servicing
- Sales Closing
- Customer Retention
- Account Management
- Customer Service
- Relationship Building
- Customer Relations
Certification
- Microsoft Word
- Security Guard
Personal Information
Relocation: Anywhere
Timeline
Associate of Applied Science - App Development Coding And Design
Austin Community College
09.2023 - Current
Voice Sales Representative
Apple
10.2022 - Current
Logistics Coordinator
Samsung Semiconductor Inc (US)
03.2022 - 07.2022
Customer Service Representative
AppleOne
07.2021 - 01.2022
Elementary Art Teacher
Vista Academy Of Humble
10.2020 - 04.2021
Associate in Art -
Lone Star College System