Kevin Lilley
Bridgeport,OH
Summary
Dynamic individual with a strong background in interactive learning design and curriculum enhancement. Dedicated and dependable professional with a strong commitment to team success and collaborative problem-solving. Known for fostering positive working relationships, supporting cross-functional teams, and contributing to a productive, respectful work environment. Brings a team-first attitude, strong communication skills, and a proactive approach to achieving shared goals and organizational objectives. Versatile work ethic with strong personal communication skills and problem solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative/BDC Sales Representative
Victory Chevrolet GMC
Triadelphia, WV
08.2025 - 04.2026
- Engaged customers to understand their vehicle needs and preferences.
- Developed relationships with repeat customers for future sales opportunities.
- Utilized CRM software to track customer interactions and follow-ups.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Coordinated with other departments to ensure timely delivery of orders.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Maintained accurate customer records in the dealership management system.
- Performed data entry of customer information into computer system.
- Attended training sessions on new technologies used by the BDC department.
- Processed payments and invoices according to established procedures.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Music Educator
Ohio County Board Of Education
Wheeling, WV
11.2016 - 08.2025
- Implemented classroom management strategies to foster a positive learning environment.
- Organized and led music performances showcasing student talents and skills.
- Collaborated with colleagues to enhance curriculum and educational resources.
- Assessed student progress through regular evaluations and feedback sessions.
- Integrated technology into lessons to support interactive learning experiences.
- Communicated with parents about student performance and classroom activities effectively.
- Incorporated multimedia resources into lessons to engage learners in diverse ways.
- Coordinated with other teachers to ensure that students are meeting curricular goals.
Manager
Pinheads Fun Center, Inc.
Oak Hill, West Virginia
05.2015 - 11.2016
- Managed daily operations of bowling center, ensuring smooth functioning and customer satisfaction.
- Implemented marketing strategies to promote events and increase customer engagement.
- Resolved customer inquiries and complaints promptly to enhance overall experience.
- Assisted in training new employees on company policies and procedures.
- Established partnerships with schools or community organizations to host group outings or corporate events.
- Managed daily operations of bowling center, including staffing, customer service and maintenance.
- Provided technical support during tournaments by setting up scoring systems or troubleshooting issues with lane machines.
- Resolved customer inquiries to achieve high standard of service.
- Supervised staff members in providing exceptional customer service and resolving customer complaints promptly.
- Scheduled and coordinated events and activities.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Operated and explained proper use of mechanical equipment to employees.
Music Educator
Fayette County Board Of Education
Fayetteville, WV
09.2012 - 11.2016
- Implemented classroom management strategies to foster a positive learning environment.
- Organized and led music performances showcasing student talents and skills.
- Collaborated with colleagues to enhance curriculum and educational resources.
- Assessed student progress through regular evaluations and feedback sessions.
- Integrated technology into lessons to support interactive learning experiences.
- Communicated with parents about student performance and classroom activities effectively.
- Incorporated multimedia resources into lessons to engage learners in diverse ways.
- Coordinated with other teachers to ensure that students are meeting curricular goals.
Service Writer
Robinson Automotive Group
Wheeling, WV
05.2011 - 09.2012
- Managed customer service inquiries and provided accurate information about vehicle services.
- Scheduled appointments and organized service department workflows for efficient operations.
- Prepared detailed work orders and documented customer concerns for technician review.
- Communicated effectively with customers regarding service status and recommendations.
- Ensured customer satisfaction by addressing issues promptly and professionally.
- Collaborated with technicians to clarify service requirements and ensure timely repairs.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Education
Bachelor of Arts - Music Education
Alderson-Broaddus College
Philippi, WV05-2011
Skills
- Customer relationship management
- Product knowledge
- Problem solving
- Effective communication
- Relationship building
- Conflict resolution
- Sales demonstration
- Records management
- Customer service
- CRM proficiency
- Objection handling
- Customer needs assessment
- Higher-order thinking
- Effective listening
- Multicultural sensitivity
Affiliations
- Outdoor Recreation
- Technology Development
- Family Bonding
Certification
- West Virginia Teaching License
Timeline
Sales Representative/BDC Sales Representative
Victory Chevrolet GMC
08.2025 - 04.2026
Music Educator
Ohio County Board Of Education
11.2016 - 08.2025
Manager
Pinheads Fun Center, Inc.
05.2015 - 11.2016
Music Educator
Fayette County Board Of Education
09.2012 - 11.2016
Service Writer
Robinson Automotive Group
05.2011 - 09.2012
Bachelor of Arts - Music Education
Alderson-Broaddus College