Daijah Mellon
Atlanta,GA
Summary
Offering strong analytical abilities and passion for solving technical challenges in team-oriented environment. Brings solid understanding of computer systems and networks, with ability to quickly learn and apply new technologies. Ready to use and develop diagnostic and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
eDist
06.2023 - Current
- Company Overview: Remote technical support across distributed systems
- Provide technical support across distributed systems, ensuring efficient issue resolution and system reliability
- Perform diagnostic analysis of system logs, database queries, and network traffic to troubleshoot software, network, and infrastructure-related issues
- Utilize ticketing system to track incidents, manage assets, and optimize ticketing workflows
- Conduct root cause analysis using ITIL and ITSM methodologies to minimize recurring technical issues
- Assist clients with SaaS product integrations, ensuring seamless cloud and on-premise deployments
- Remote technical support across distributed systems
IT Intern
Southern Graphics Systems and Co
06.2021 - 08.2021
- Assisted IT team with network infrastructure improvements to enhance system performance
- Provided remote and on-site IT support for Windows, macOS, and Linux environments, including incident response and patch management
- Configured and maintained Active Directory (AD) user roles, group policies, and authentication protocols to enhance security
- Administered and troubleshot Office365, TeamViewer, VPN configurations, and virtualized environments (VMware, Hyper-V)
- Created structured technical documentation for system configurations to improve IT response time
Education
Bachelor of Science - Computer Science
Fort Valley State University
05.2023
Dual Enrollment Program -
Chattahoochee Tech
Dallas, GA03-2019
Skills
- Systems Administration & Support
- Windows
- MacOS
- Office365
- Active Directory
- ServiceNow
- ITSM tools
- Technical troubleshooting
- Application support
- System troubleshooting
- Teamwork and collaboration
Projects And Leadership
IT Implementation Specialist, eDist, Spearheaded the development and deployment of an enterprise knowledge base to streamline IT support workflows., Led a cross-functional initiative to improve IT operations and enhance technical documentation., Worked closely with project management teams to ensure seamless implementation of new technologies.
Soft Skills And Interests
- Incident Response & Root Cause Analysis
- Staying updated with new technologies, programming languages, and frameworks
- Explaining complex technical concepts to non-technical stakeholders
- Technical Documentation & Knowledge Management
- Thinking outside the box to solve technical challenges
- Passionate about emerging technologies and AI-driven automation in IT support.
Timeline
Technical Support Engineer
eDist
06.2023 - Current
IT Intern
Southern Graphics Systems and Co
06.2021 - 08.2021
Bachelor of Science - Computer Science
Fort Valley State University
Dual Enrollment Program -
Chattahoochee Tech
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