Daijah Taylor
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Dispatch Supervisor
Transdev
07.2025 - Current
- Supervised daily dispatch operations, ensuring timely and accurate delivery schedules.
- Coordinated communication between drivers and management to streamline logistics processes.
- Mentored team members on best practices for route optimization and load management.
- Mentored junior representatives, fostering skill development and improving overall team performance.
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Resolved customer inquiries and complaints, ensuring a positive experience and retention.
Operations Manager
WeDriveU
07.2024 - 03.2025
- Analyzed data trends to drive decision-making and identify areas for operational enhancement.
- Established key performance indicators (KPIs) to monitor productivity and enforce accountability among staff.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed training programs to elevate team performance and ensure compliance with industry standards.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Dispatcher
National Express Transit Corporation
11.2022 - 07.2024
- Led dispatch operations, ensuring efficient transportation schedules and timely service delivery.
- Mentored new dispatchers, enhancing team skills and operational efficiency.
- Optimized routing processes to minimize delays and improve customer satisfaction.
- Coordinated with drivers and maintenance teams to resolve issues promptly.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Team Member
Chic-Fil-A
05.2019 - 11.2022
- Collaborated with team to ensure efficient operations and high-quality service delivery.
- Assisted in training new team members on standard procedures and best practices.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Handled customer inquiries and resolved issues to enhance satisfaction and retention.
- Contributed to inventory management, ensuring accurate stock levels were maintained.
Building Attendant
DC Rape Crisis Center
01.2016 - 04.2017
- Assisted in maintaining cleanliness and organization of facilities.
- Supported team efforts by restocking supplies and ensuring equipment availability.
- Learned safety protocols to ensure compliance with health regulations.
- Responded promptly to maintenance requests, enhancing operational efficiency.
Education
High School Diploma -
Potomac High School
05-2020
Skills
- Problem-solving
- Strategic planning
- Prioritizing calls
- Dispatch software
- Time management
- Computer skills
- Updating logs
- Detail-oriented
- Data entry
- Customer service
- Team leadership
- Problem-solving
- Customer support
Personal Information
Timeline
Dispatch Supervisor
Transdev
07.2025 - Current
Operations Manager
WeDriveU
07.2024 - 03.2025
Dispatcher
National Express Transit Corporation
11.2022 - 07.2024
Team Member
Chic-Fil-A
05.2019 - 11.2022
Building Attendant
DC Rape Crisis Center
01.2016 - 04.2017
High School Diploma -
Potomac High School
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