An individual with hands-on experience in Customer Service (7 Years of Experience) Marketing and Advertising ( 5 Years of Experience), Point Of Sale System efficiency (1 Year of Experience), Microsoft Office ( 10 Years of Experience), Plus Additional Computer Skills and talent for navigating challenges. Brings strong problem-solving skills and is Known for adaptability and a results-oriented mindset.
Skills
Communication Skills Through Verbal and Physical communication even with a Language Barrier.
Patience and empathy (Helps Increase Sales)
Issue resolution
Complex Problem-solving
Staff training
Point-of-sale system operation (POS)
Records maintenance
Google analytics
Digital marketing
Search engine optimization
Digital advertising
Written communication
Microsoft Office Experience
Certification
California Notary Public (5 Years)
Registered Process Server (1 Year)
Work History
California Notary Public
4 Years 9 Months
Swift Mobile Notary | 12.2021 - Current
Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
Developed marketing strategy that increased visibility of notary services in local area.
Cashier/Self Checkout Host
6 Months
Sprouts Farmers Market | 03.2026 - Current
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Contributed to a significant decrease in queue times by streamlining the checkout process.
Trained new staff on self-checkout procedures and technology usage.
Monitored self-checkout stations for operational efficiency and accuracy.
Assisted customers with self-checkout machine operations.
Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
Coordinated with cashiers to ensure seamless transitions between traditional checkout lanes and self-checkout stations during peak hours.
Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
Provided exceptional customer service, answering questions about products and guiding customers through the self-checkout process.
Diagnosed issues with self-checkout machines and manually processed transactions.
Performed routine maintenance on self-checkout equipment, minimizing downtime and contributing to efficient store operations.
Acted as a liaison between customers and store staff, facilitating communication to ensure all parties were informed about ongoing issues or updates regarding self-checkout machines.
Marketing/Advertising
4 Years 9 Months
Swift Mobile Notary | 12.2021 - Current
Evaluated performance metrics of campaigns, providing insights for continuous improvement in marketing strategies.
Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics.
Conducted research to analyze customers' behavior, preferences, and purchasing habits.
Boosted sales through the creation of Marketing, Advertising and Website Copy.
Registered Process Server
1 Year
Swift Process Serving | 01.2021 - 01.2022
Served legal documents in compliance with court regulations and deadlines.
Coordinated with clients and attorneys to ensure timely document delivery.
Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
Courtesy Clerk
5 Years 10 Months
Sprouts Farmers Market | 06.2020 - 04.2026
Assisted customers with inquiries and product selection to enhance shopping experience.
Operated cash register accurately, processing transactions and handling customer payments.
Collaborated with team members to restock shelves efficiently during peak hours.
Enhanced customer satisfaction through proactive engagement and problem resolution techniques.
Streamlined bagging processes, reducing wait times for customers during checkout periods.
Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Improved customer experience by offering assistance with locating products throughout the store when needed.
Assisted customers with large purchases by carrying items to vehicles.
Returned unwanted items to correct store locations and restocked shelves.
Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
Collaborated with team members to maintain a well-organized and efficient work area.
Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Retail/Courtesy Clerk
3 Months
Sprouts Farmers Market | 03.2020 - 06.2020
I managed the store's limit capacity during the pandemic.
I made sure any issues that would jeopardize the safety of the store were reported.
Provided important announcements to customers to ensure they were aware of store capacity and wait times. to the customers to keep them informed of any updates in regards to wait times and store capacity.
Provided guidance to customers in finding specific store products to enhance their shopping experience. in looking for store products.
Supported efforts to reduce customer wait times by assisting at the front end of the store. by helping the front end of the store.
Special Exhibit Host
1 Year 8 Months
California Science Center | 05.2017 - 01.2019
I handled the flow of the exhibits and unexpected changes in guest arrivals, ranging from 10 to hundreds of guests at a time, making sure things ran smoothly, by keeping an eye on the exhibits' capacity.
Communicated with supervisors, and management if a certain situation may have needed their immediate attention.
Managed coworker break schedules to ensure timely coverage of positions. for coworkers by making sure their breaks were taken in a timely manner, while taking over their position until they returned.
I answered questions and concerns about the exhibit and did my best to make sure the guests were well informed before making purchases in regards to the exhibit.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
California Notary Public and Loan Signing Agent at California Notary Public and Loan Signing AgentCalifornia Notary Public and Loan Signing Agent at California Notary Public and Loan Signing Agent