Daijza Ruffin
Park Forest,IL
Summary
Certified Phlebotomy Technician with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Ludeman Developmental Center
Park Forest, IL
10.2023 - Current
- Accompanied patients to medical and counseling appointments to ensure continuity of care.
- Monitored patient well-being, reporting changes in behavior or health to medical staff.
- Assisted patients in establishing and pursuing personal and therapeutic goals.
- Encouraged positive behaviors through implementation of rewards systems when applicable.
Mail Courier
Federal Express
South Holland, IL
06.2021 - 07.2022
- Resolved customer issues and answered queries at point of delivery, enhancing service quality.
- Organized mail for efficient pickup by couriers or postal services.
- Reported operational issues to supervisors, leading to improved customer satisfaction.
- Adjusted delivery routes in real-time based on traffic conditions and customer requests.
CNA
South Suburban Hospital
Hazel Crest, IL
04.2019 - 05.2020
- Delivered general patient care following Registered Nurse directives.
- Provided clerical support to enhance unit operations.
- Assisted and lifted patients to ensure safety and comfort.
- Maintained composure in high-stress situations.
- Engaged in frequent extended periods of standing and sitting to meet operational needs.
Education
Nursing Assistant-CNA -
Prairie State College
Chicago Heights, IL10.2017
Skills
- Patient care
- Vital signs monitoring
- Medical terminology
- Electronic health records
- Team collaboration
- Time management
- Specimen handling
- Blood collection
- Quality control
- Detail oriented
Certification
CPR & First Aid Certification
Certified Phlebotomy Technician through NHCO
Certificate Number- N25101138
References
References available upon request.
Timeline
Mental Health Technician
Ludeman Developmental Center
10.2023 - Current
Mail Courier
Federal Express
06.2021 - 07.2022
CNA
South Suburban Hospital
04.2019 - 05.2020
Nursing Assistant-CNA -
Prairie State College
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